account manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Accomplished Account Manager with 6+ years of experience in sales and marketing. Expert at meeting quotas, building long-term relationships and expanding sales territories. Self-motivated professional with history identifying new sales opportunities to drive profits.
Skills
Customer Service
Performance Evaluations
Account Management
Strategic Account Planning
CRM Software
Lead Generation
Problem-Solving
Relationship Building
Opportunities Identification
Verbal and Written Communication
Project Management
Customer Relationships
Sales Forecasting
Payment Collecting
Upsell Opportunities
Sales Development
Experience
Account Manager, 09/2016 to Current Adentro – New York, NY,
Oversee multiple accounts and work diligently to meet and exceed performance goals.
Communicate with clients via email, phone, online presentations, screen-share and in-person meetings.
Cultivate new accounts and provide value-added services to existing clients to increase overall revenue.
Grow customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Seek out key decision-makers and tailor solutions to address business challenges.
Input data into CRM system to manage existing portfolios and potential leads.
Act as main point of contact in matters relating to client concerns and needs.
Analyze data and continually identify new opportunities for product placement to achieve sales growth.
Utilize sales data to evaluate sales performance and make proper adjustments.
Examine supply management department cost information to adjust financial schedules and prices.
Schedule and attended 30 appointments per week.
Maintain well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retaining Associate, 08/2014 to 08/2016 Waterstone Financial, Inc. – Franklin, WI,
Supported marketing team in developing promotional strategies and targeted campaigns.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Answered phones to help customers with queries and resolve basic concerns.
Opened, sorted and distributed incoming mail and processed outgoing mail.
Collected and coded various documents to prepare for filing, storage and processing.
Obtained signatures for financial documents and internal and external invoices.
Scheduled and confirmed appointments for clients, customers or supervisors.
Scheduled client appointments by phone and through email.
Managed client communication, scanning documents and distribution of mail.
Maintained positive working relationship with fellow staff and management.
Top retaining associate
Teller, 02/2012 to 12/2014 Bank Of America – City, STATE,
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Adhered to financial services security and audit procedures.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Opened new checking, savings and lines of credit for customer accounts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Handled cash transactions, balanced cash drawers, and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Explained bank services, financial products and applicable fees to customers.
Opened new accounts and served existing customers based on individual financial needs.
Promoted and sold banking products and financial services.
Performed currency transaction reports for foreign currency.
Earned high volume of referrals as part of bank's sales incentive system.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 05/2015 to Mira Costa College - Oceanside, CA, GPA:
High School Diploma: , Expected in 05/2012 to San Pasqual High School - Escondido, CA GPA:
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