Account Manager Resume Example Company Name

ACCOUNT MANAGER

Summary

Take-charge young professional, delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience regarding Account Management gives direct experience in Fleet Management, Accounting, Reporting, CRM, vendor negotiations, procurement and contract management. Recognized for exemplary customer service and team collaboration. Passionate about contributing to the culture within an organization, and being involved within organizational clubs and industry workshops/conferences.

Skills

Fleet Management
Transportation/Safety/Maintenance Knowledge
Customer Service
Advertising
Account Management
Marketing Strategy
Office Management
Fleet Management
Reporting

Product Sales
Customer Satisfaction
Business Strategy
Operations Management
Customer Relationship Management (CRM)
Data Analysis
MS Office
AS400
System Training & Employee Development

Experience

Account Manager / Company Name - City, State06/2018 - Current

Providing my Client Portfolio (10-20 Accounts) with a proactive consultative approach to managing their fleet performance, along with making recommendations for cost containment and fleet selection.
Analyze reporting to Clients, based on the clients requirements, and the specific program the client was signed up under.
Oversee communication to drivers to drive cost containment using the company model.
Support Client Success (B2B Sales) by meeting service goals, costs, cost reduction, opportunities, daily maintenance, including client requirements opportunities, and overall relationship management.
Insure data integrity for all billing and reports provided to clients.
Support new client activation for all clients assigned to my personal portfolio.
Being proficient in our internal systems (16) and educating all Client employees in our flagship system/platform.
Aided clients during executive decision-making process by generating daily reports to recommend corrective actions for their current fleet.
Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
Applied statistical methods to solving problems regarding clients' Fleet.
Presented data by computer readouts, graphs, charts, tables and written reports.
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Organized and maintained documents, files and records.

Rental & Leasing Consultant / Company Name - City, State10/2016 - 06/2018

Managed day-to-day operations of the AVIS Dunwoody location, under supervision by the agency owner.
Created and managed rates and contracts for short length leases (mini-leases), for over 20 Fortune 500 businesses prevalent with traveling in the Greater Atlanta Area.
Resolved customer complaints and fostered customer retention and loyalty.
Responded effectively to customer questions and inquiries and provided information regarding products.
Reviewed daily sales transactions and analyzed for errors.
Delivered top quality customer service in professional manner while managing multiple tasks.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Met with location team to communicate realistic monthly sales goals.
Automated office operations, managed client correspondence and tracked records.
Created daily schedules for our team, to keep every shift well-staffed during holidays and busy periods.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained in every store role to maximize operational knowledge.

Marketing Assistant/TeamLeader / Company Name - City, State05/2012 - 12/2014

Estimated costs of campaigns and advertising.
Sent promotions through traditional mail and email.
Supervised promotion and marketing teams.
Monitored the effectiveness of promotions and advertising campaigns.
Negotiated contracts and fees with media professionals to secure pricing.
Managed campaign development, creative designs and ad tracking.
Devised updates to company online presence, including main business website.
Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
Drafted and edited interesting press releases for each event, contest or promotion.
Handled customer satisfaction issues by acting as liaison between accountholders and representatives.
Spearheaded creation of blogs and social media content.
Tracked website analytics and reported findings to clients.
Prepared detailed marketing forecasts on daily, weekly and quarterly basis.

Education and Training

Georgia State University - City, StateSome College (No Degree): Music Management

Activities and Honors

LeasePlan Culture Club Member
LeasePlan Fleet Advisory Board Member

Certifications

Content Marketing: Social Media
Excel Business Intelligence Part 1: Power Query
Google Analytics: Essential Training
Consulting Foundations: Client Management and Relationships
Salesforce Tips
Salesforce Dashboards
Outlook 2016: Time Management with Calendar and Tasks
Phone-Based Customer Service
Become A Leader
Leading a Change
Executive Decision Making
Body Language for Leaders
Delegating Tasks
Key Account Management
Leading and Working in Teams

Resume Overview

School Attended

Georgia State University

Job Titles Held:

Account Manager
Rental & Leasing Consultant
Marketing Assistant/Team Leader

Degrees

Georgia State University - City, State Some College (No Degree) : Music Management

Account Manager Resume Example

Resume Score: 80%

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