Account Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Strength working in a fast paced law firm; using varied and diverse skills. Resourceful, meticulous accounting professional with over five years of experience in strategic problem-solving , customer relationship management, financial reconciliations, general ledger accounting and financial management. Team player with strong technical proficiency and commitment to accuracy in financial data entry and record keeping.

  • Client Service
  • Time management
  • Spanish proficiency
  • Problem solving
  • Record keeping and reporting
  • Document control
  • Multi tasking
  • Detail Oriented
Education and Training
New Valley High School Santa Clara, CA, Expected in 06/1999 High School Diploma : - GPA :
Td Garden - Account Manager
Lansing, MI, 04/2018 - Current
  • Collect all incoming rent payments from tenants via checks or ACH
  • Run diagnostic on all returned checks and process NSF with appropriate bank fees and charges
  • Contact all tenants with outstanding rents and/or returned payment for immediate collection of funds
  • Monitor all funds being paid out in compliance with the Department of Real Estate
  • Fill out appropriate out of state waivers for owners
  • Implement any and all State guidelines for withholding gross monthly earnings
  • Managed accounting closings, accounts payable and financial reporting for multiple clients
  • Collaborated with CPA to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements
  • Issued 100 checks to vendor, suppliers and owners on monthly basis
  • Used Appfolio to analyze finances and create detailed forecasts for day staff
  • Investigated and resolved collections and billing disputes with tact and efficiency
  • Completed daily computer backups, checked for viruses and updated programs
  • Maintained detailed and accurate ledgers and monthly statements to accurately communicate payment needs to clients
  • Answered office phone calls and emails to direct customers and answer questions
  • Processed end-of-day paperwork using Appfolio, verifying deposits and rectifying discrepancies
  • Prepared weekly payroll for more than six salaried and hourly employee
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Collaborated with CPA to process business transactions and maintain excellent financial standing
  • Processed journal entries, online transfers and payments
  • Identified major accounting errors by creating automated cross-referencing processes via diagnostics check
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets
  • Reviewed purchase documents and company receipts to complete reimbursement claims , resulting in reconciliation
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances
  • Communicated with CPA about discrepancies and devised plans to reconcile financial issues
  • Prepared deposits with accuracy and speed
  • Handled cash and deposits using proper accounting procedures and documentation
  • Assembled Profit and Loss Statement to show monthly income or loss information
  • Updated confidential employee banking information with accuracy and speed
  • Paid handymen/contractors vendors for various repairs/maintenance and/or other miscellaneous jobs regularly, maintaining relationships with sellers
  • Secured staff payment trace ability, accurately calculating deductions while preparing and processing payroll
  • Completed day-to-day financial transactions, including handling seven employee payroll
  • Participated in tax audits and payroll duties
  • Established accounting policies and procedures and made sure policies were in alignment with targets
  • Tracked progress of financial and accounting objectives
  • Oversaw daily performance of bookkeeping and accounting department
  • Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels
  • Generated and distributed month-end statements for customers and resolved related concerns
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions
  • Reviewed credit records to evaluate customer histories
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
  • Contacted customers in person at personal and business locations to collect payments directly
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
  • Assisted in creation of vendor contracts for outside vendors
  • Reviewed accountants book entries to ensure accuracy of the G/L
  • Reached out to customers to verify information and follow up on issues
  • Used Propertware and Appfolio to manage financial statements, accounts receivable, accounts payable, checks and invoices
  • Initiated payment recovery for over payment
  • Maintained confidential information, such as pay rates, bonus targets and pay grades
  • Created and distributed updated customer statements
  • Supplied detailed tax documentation needed to submit accurate corporate returns
  • Performed research and due diligence to resolve issues in timely manner
  • Supported department staff by performing wide range of clerical and administrative tasks
  • Completed administrative tasks such as record keeping, writing correspondence and gathering materials
  • Updated customer accounts with interactions, payments and personal information
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research
  • Maintained accounting ledgers by verifying and posting account transactions
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports
  • Expedited payments by verifying accuracy and currency of vendor information
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
  • Worked closely with department personnel to produce accurate and timely bills
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors
  • Handled high-volume invoice processing for property management operation
  • Compiled financial data including compliant ledger and journal records
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders
  • Calculated and verified all figures, calculation and documents
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation
  • Answered inbound calls to provide information, answer questions or discuss payment options
  • Coordinated with clients and internal departments resolve account discrepancies
  • Coded invoices and other records to maintain organized and accurate records
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables
  • Reconciled bank accounts, documented payments and produced invoices via Appfolio
  • Posted customer payments by recording cash, checks and credit card transactions
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Generated monthly statements for accounts receivable operations
  • Reached out to vendors and customers in order to resolve account problems
  • Used Appfolio to enter and post accounts receivable documents
  • Used Appfolio to track all income and expenses for property management business
  • Distributed invoices using postal mail, email or digital transmissions
  • Operated Appfolio to enter financial data and compile reports
  • Entered, posted and scanned accounts receivable documents into Appfolio software program
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Assisted with administrative tasks, including filing, answering phones
Walker - Assistant
Jacksonville, FL, 08/2006 - 04/2018
  • Open and close client files
  • Organize the client files
  • Heavy bookkeeping (A/R & A/P, yearly monthly billing, profit & loss statements, assists in IRS audits)
  • Follow up on all deadlines to ensure they are done in a timely manner
  • Notify the appropriate personnel of clients request and/or meetings
  • Answering phones and transferring to appropriate personnel
  • Maintain daily Calendar and send out updates
  • Maintain front Lobby area greet guests, water plant, stock brochures
  • Support and/or Process: -Faxing -Copying -Scanning
  • Filing -FedEx's, UPS, outgoing mail
  • Distribute Documents to other Depts
  • Distribute incoming mail, sign for deliveries
  • Distribute all incoming faxes
  • Maintain all Toner supplies
  • Creating Forms, as needed
  • Making sure all postings are up to date
  • Maintaining HR file room
  • Handing out paychecks
  • Ordering Business Cards for employees
  • Ordering Company Stationary
  • Assist with interview process
  • Drafting the vacancy announcement
  • Posting the announcement to internet
  • Intake and screening applications
  • Refer viable candidates for interview
  • Review supply needs and process orders as required
  • Maintain Magazine Subscriptions
  • Updating Employee Phone List and send out periodically
  • Maintain all calling card accounts and parking passes
  • Travel arrangements, as needed (flight, hotel, and car)
  • Expense Reports for Accounting
  • Communicate with Building Management for any facility problems or
  • Maintenance
  • Organize Events- Holiday party, Thanksgiving, Company Additional Skills
  • Supervising six properties in which duties include: writing and posting vacancy announcement to the internet; readying the property for showing; reviewing applications of potential clients; generating rental agreements; collecting rent; fielding all issues and concerns related to the property; outsourcing and approving all property management requests and/or concerns, drafting any and all profit and loss statements at the end of the fiscal year, ensuring all property taxes are paid for, working hand in hand with the handyman and/or property management company, ensuring that all bills and/or work orders are paid in a timely manner
  • I also take time to keep myself update in conjunction with any new ordinances that might have been passed in the Bay Area, more specifically, San Jose and in Berkeley
Nestle International - Assistant Retail Store Manager
Irvine, CA, 04/2004 - 08/2006
  • Customer service
  • Opened and closed store; supervised sales staff
  • Bookkeeping; payroll; bank deposits
  • Supervised shipping/receiving and inventory control
  • Scheduled weekly conference call for all managers
  • Generated weekly employee work schedules
  • Reconciled transactions and make nightly deposits
  • Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided onsite training
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other supervisors in proper usage
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Monitored multiple databases to keep track of all company inventory
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
fluent communication in Spanish.

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Resume Strength

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Resume Overview

School Attended
  • New Valley High School
Job Titles Held:
  • Account Manager
  • Assistant
  • Assistant Retail Store Manager
  • High School Diploma