Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Logical Account Manager offering [Number] years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising [Type] strategies. Collaborative and strategic team leader with robust background in customer relationship management. Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Pursuing an Account Manager role where hard work and dedication will be highly valued. Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Cost reviewing

  • New account creation

  • Order management

  • National accounts

  • Account verification


Cost reviewing


New account creation


Order management


National accounts


Account verification

Work History
Account Manager, 01/2018 to Current
Td GardenLong Island, NY,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated prices for products and freights to decrease overall costs by [Number]%.
  • Managed book of business worth $[Amount] across [Number] accounts.
Supervisor, Payroll Tax Accounting Reporting,, 11/2015 to 02/2018
Cw MaintenanceCity, STATE,
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
  • Delegated tasks to others on grooming team.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Head Cashier, Cashier Trainer, , 02/2013 to 11/2015
Ace HardwareCity, STATE,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Received and processed customer payments.
  • Educated customers on promotions to enhance sales.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Operated POS system to complete various fiscal transactions, including cash, credit and check transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
High School Diploma: , Expected in 08/1998
Konawaena High School - Kealakekua, HI
  • CSP - Certified Sales Professional

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School Attended

  • Konawaena High School

Job Titles Held:

  • Account Manager
  • Supervisor, Payroll Tax Accounting Reporting,
  • Head Cashier, Cashier Trainer,


  • High School Diploma

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