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Account Manager Resume Example

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ACCOUNT MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Capable of smoothly handling strategic planning, operational and administrative requirements. Bringing solid expertise to travel management and meeting and events. Excited to begin new challenge with successful team.

Skills
  • Administrative Support
  • Sensitive material handling
  • Travel Administration
  • Meeting and Event Planning
  • Vendor Negotiations
  • Concur Travel and Expense
  • Trainings
  • MS Office Suite knowledge
Experience
Account Manager07/2017 to 03/2020Christopherson Business TravelSalt Lake City, UT
  • Managed portfolio of 20 corporate accounts in total of $21 Million in travel spend.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
  • Provided metrics, consistently analyzed key data and created travel management plans for continuous improvement.
  • Designed PowerPoint presentations for quarterly meetings with top-level executives.
  • Assessed travel policy and procedures, identified strengths and weaknesses in key areas and made recommendations.
  • Achieved cost-savings by developing functional solutions to out of policy problems.
  • Participated or lead Concur online booking tool and AirPortal trainings for Travel Managers, Executive Assistants and Travel Planners.
  • Recommended vendor programs and assisted with contract negotiations.
  • Collaborated with client's internal departments to customize reporting to reconcile travel expenses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
Corporate Travel Manager10/2005 to 07/2017Extra Space StorageSalt Lake City, UT
  • Managed travel program with over 3,000 employees and $2 Million in travel spend.
  • Worked collaboratively and proactively with leadership to develop and implement key cost savings initiatives and improved processes.
  • Sustained operational efficiencies, coordinating domestic travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Created, maintained and communicated travel policy, for use by Extra Space Management employees.
  • Monitored travel policy compliance and provided options to increase compliance.
  • Monitored travel alerts and worked with travel agency to ensure affected travelers are located, contacted promptly and assisted through travel disruption.
  • Managed travel arrangements for the company corporate jet, including flight manifests, catering and ground transportation.
  • Managed supplier relations, negotiating and managing contracts with travel suppliers to obtain cost savings while preserving a reasonable travel experience.
  • Provided monthly reports to Senior Management and made recommendations on cost savings initiatives.
  • Managed the oversight and administration of Concur Travel online booking tool, to include updates, new users, profile updates and trainings.
  • Reconciled expense reports.
  • Worked closely with travel agency to establish service level expectations, review travel requirements, monitor industry trends and identify improvement opportunities.
  • Coordinated and executed corporate meeting and events, including site selection, food and beverage, venue set-up, audiovisual equipment and transportation, BEO approval.
  • Attended and participated in company events.
  • Communicated event timelines to stakeholders for on-time event execution.
Executive Assistant/Special Events Coordinator01/2002 to 07/2005BCS -Strong StaffingSalt Lake City, UT
  • Served as Executive Assistant to CEO and CFO providing high-level support on broad range of business initiatives.
  • Arranged private and commercial domestic travel, hotel and transportation needs for Executives.
  • Planned and executed corporate meetings and lunches for employees.
  • Assisted with administrative tasks, including filing, answering phones and errands.
  • Successfully organized and executed 25+ seminars and workshops annually throughout the US with up to 100 participants.
  • Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
  • Created agenda's, evaluations forms and certificates for each workshop.
  • Attended and participated in industry events.
  • Managed client correspondence, and arranged travel to attend workshops and seminars.
Education and Training
Some College (No Degree): Tourism And Travel ManagementSun 'N Surf Travel SchoolMurray, UT
Activities and Honors
  • Member, GBTA-Utah Chapter (2007 - present)
  • Board of Directors, Vice President (2018-present)
  • Board of Directors, Communications and Government Relations (2015-2017
  • Board of Directors, Secretary (2013-2015)
  • Direct Member Service Award, GBTA-Utah Chapter (2013)
Certifications

Certified Travel Expert

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Resume Overview

Companies Worked For:

  • Christopherson Business Travel
  • Extra Space Storage
  • BCS -Strong Staffing

School Attended

  • Sun 'N Surf Travel School

Job Titles Held:

  • Account Manager
  • Corporate Travel Manager
  • Executive Assistant/Special Events Coordinator

Degrees

  • Some College (No Degree) : Tourism And Travel Management

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