LiveCareer-Resume

account manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrates strong training and client retention abilities through knowledge of the platform through executing immersive training opportunities and building client trust and partnership. High-level sales cycle knowledge and excellent communication skills enabling achievement of challenging goals. Professional yet empathetic, thorough yet able to project goals and ambitions of the client and company alike.

Skills
  • Account development
  • Vendor relations
  • Forecasting abilities
  • Tactical planning
  • Client Development
  • Networking skills
  • Team Training
  • Client rapport
  • Relationship building and management
  • Strategic planning
  • CRM Systems
  • Account oversight
Work History
01/2019 to Current Account Manager Textron | Newburgh, NY,
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Capitalized on emerging trends in customer preferences and marketplaces.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed 33 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Educated clients on new Wine Direct features and updated account information to maintain high standards of client service.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Liaised between account holders and various departments.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
09/2017 to 01/2019 Member Relations Specialist Terros, Inc. | Phoenix, AZ,
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
02/2013 to 08/2017 Hospitality & Wine Club Manager Kenneth Volk Vineyards | City, STATE,
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Collaborated with various team members to meet guests' requests.
  • Sourced, selected and negotiated with vendors and suppliers, saving $[Amount] across prior year.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Cross-trained and provided back up for customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Surpassed sales goals through implementation of effective marketing.
  • Interviewed, trained and managed a team of 15 while conducting quarterly reviews and workshops intended to strengthen the ability of each individual and thus generating excelled service to members and customers which boasted retention.
Education
Expected in to to High School Diploma | Santa Maria High School, Santa Maria, CA GPA:
  • Member of Leaders of America
  • Member of Associated Student Body
  • Member of Drama Club Freshman-Senior year
  • Awarded Homecoming Queen, Class of '04
  • Elected to Teacher's Aide for English, Literature and Drama in 2002, 2003, 2004
Expected in to to Associate of Arts | Liberal Arts And General Studies Allan Hancock College, Santa Maria, CA GPA:
Certifications

Cognitive behavioral therapist - accredited through UDEMY institution

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Resume Overview

School Attended

  • Santa Maria High School
  • Allan Hancock College

Job Titles Held:

  • Account Manager
  • Member Relations Specialist
  • Hospitality & Wine Club Manager

Degrees

  • High School Diploma
  • Associate of Arts

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