LiveCareer-Resume

account manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Hardworking Housekeeping manager with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards.

Skills
  • Project Management
  • Client meetings
  • Customer Service
  • Customer training
  • Goal-oriented
  • Order processing
  • Employee mentoring
  • Excellent negotiating tactics
  • Excellent communication skills
  • Strong lead development skills
  • Staff development/training
  • Issue resolution
Experience
Account Manager, 01/2021 - Current
The Shipyard Columbus, OH,
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Manager in Training, 11/2020 - 12/2021
Imobile Medford, NY,
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Provided leadership to 20 employees through coaching, feedback and performance management.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Managed scheduling for 15 employees to optimize productivity.
Assistant Housekeeping Manager, 01/2019 - 11/2020
Pyramid Hotel Group Frisco, TX,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Organized supplies for use based on expected customer needs.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Housekeeper, 04/2011 - 01/2019
Kindred Healthcare Mobile, AL,
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
  • Followed safety procedures when handling materials and discarding waste.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Team Leader, 06/2012 - 12/2018
Printpack Greensburg, IN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Interviewed, hired and trained new quality customer service representatives.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Developed and monitored weekly staff schedules.
Education and Training
GED: , Expected in 08/2001
-
Rockledge Senior High School - Rockledge, FL
GPA:
Status -

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Resume Overview

School Attended

  • Rockledge Senior High School

Job Titles Held:

  • Account Manager
  • Manager in Training
  • Assistant Housekeeping Manager
  • Housekeeper
  • Team Leader

Degrees

  • GED

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