account manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented, adaptable, and resourceful individual with 3+ years of experience in the healthcare industry.

I possess strong interpersonal communication skills and skilled writing abilities strengthened by each position held. I am seeking a career that recognizes the benefits of a positive, collaborative, and supportive workplace; further develops my interpersonal skills; allows me to make a difference in the lives of everyday people; and grants comfortable sustainability in the support, growth, and happiness of my family and I.

  • Agile Certification 09/03/2021
  • Sales force training
  • Staff development/training
  • Excellent communication skills
  • Goal-oriented
  • Strong lead development skills
  • Issue resolution
  • Report writing
  • Employee mentoring
  • Project Management
  • Strategic Planning
  • Business development
  • Cross-functional collaboration
Account Manager, 06/2020 to Current
The ShipyardSacramento, CA,
  • Cultivated and developed client relationships to enable sustained revenue growth.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Mitigated corporate risk by identifying process inefficiencies and errors.
FCR QA Analyst, 06/2019 to 06/2020
  • Provided oversight to the Quality Assurance team for a multitude of clients and two National Medicare Part D Health Insurance Plans for CVS Caremark’s Grievance Department.
  • Key duties include: successful time management at a Work-from-Home basis; analyzing complex issues, using critical thinking and problem-solving skills while effectively communicating conflict resolution reports for clients; adhering to strict turnaround times and caseload volume; acting as the lead analyst for a pilot First Call Resolution (FCR) program within in the CVSHealth Grievance Dept.
  • Writing and editing business research reports; Cross-trained in specialized teams for the Grievance Department such as Triage, Resolution Analyst, and Access to Care.
  • Developed job aids for both training purposes in addition to aiding in mitigating audit risk and ensured compliance of new grievances provided by Customer Care resolution;.
  • Assisted in the development of a selective pilot, First Call Resolution (FCR) team which transitioned from a small part in the Part D Insurance organization to the entire Enterprise with the Centre of Medicaid and Medicare (CMS).
  • Organized a charitable obstacle course team with the Rugged Maniac for Alzheimer's awareness and support.
Resolution Analyst, 01/2018 to 06/2019
  • Maintained composure and patience in face of difficult member grievance, applying de-escalation techniques, and positive customer support.
  • Provided research, education, and issue management resolution to PBM Medicare Part D members to of CVSHealth Silverscript.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
B. A: English, Psychology, Expected in 2016 to Georgia State University - Atlanta, ,

GPA: 3.8

  • Dean's List Honoree Spring 2016
  • Dean's List Honoree Fall 2015
  • Graduation with Distinction Recipient
  • Thesis: Harry Potter and the Psychoanalytic Theory: Death, Love and the Narrative
Associate of Science: Psychology, Expected in 12/2014 to Dalton State College - Dalton, GA,
  • Agile Training - July 2021

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Resume Overview

School Attended

  • Georgia State University
  • Dalton State College

Job Titles Held:

  • Account Manager
  • FCR QA Analyst
  • Resolution Analyst


  • B. A
  • Associate of Science

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