Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
To obtain a position that utilizes the achievements, skills and abilities that enable me to consistently exceed personal and company goals. Willing to work hard and I want to be able to learn more from a fast paced environment and start building my experience in many aspects in business.
  • Type 55 wpm, proficient in Microsoft word, Microsoft works, Excel, PowerPoint, Outlook, Access, Windows Vista, XP, and QuickBooks
  • NYC Security Guard License
  • NYC Driver License
  • NYC Fireguard License
  • 8 and 16 hr. OJT
  • First Aid & CPR Training
  • Experienced user of Valiant employee tracking and scheduling software

Managed department budget of 12,000 Hourly

Stayed under 1% budget for each quarter.

Were promoted after only 7 months as security officer to Supervisor.

Directed a HRA (Human Resources Administration) group.

Managed a project spanning 300 employees

Met deadlines consistently

Streamlined team/department operations

Improved ties with 32BJ union

Won six cases of unemployment cases (for a lawyer).

Promoted regularly throughout tenure at company.

Attained fast-track promotion through series of increasingly responsible positions.

Account Manager, 02/2012 - Current
The Shipyard Sacramento, CA,
  • Assigning Security Officers their Schedules and verifying accurate MASTER schedules in the computer.
  • Verifying new hires personnel file information is complete and accurate in terms of compliance with FJC hiring guidelines.
  • Uniform issuance, proper pay rate, site training and contract requirements.
  • Weekly Compilation and proper filing/forwarding of Sign In Sheets/Verifying Payroll through SMS.
  • Investigating and resolving all employee discrepancies according to FJC policy.
  • Establishing and maintaining a list of "Qualified Available Officers" or FLOATERS for Dispatch to Assign for call offs and Open Post.
  • Personally conducting Security Officer Indoctrination and training or coordinating through Field Inspectors.
  • Site Inspections during on/off hours.
  • Security Officer Counseling, preparing write ups, reassignment or termination according to SOP.
  • Respond to all complaints and/or incidents and conduct initial investigation with report and resolution results to Director of Operations.
  • Daily review and file maintenance of and response to Field Inspector "Site Inspection Reports".
  • Conduct Payroll Discrepancy investigations and submit to Accounting Department.
  • Payroll - Completed within allotted time.
  • 1% error margins -Timely reporting Weekly Payroll Summary.
  • Report Overtime- Must be under the 3% benchmark
  • Data entry, handle phone lines
  • Coordinate daily and weekly schedules on Valiant.
Dispatch Supervisor, 09/2010 - 02/2012
Hallcon Pontiac, MI,
  • Monitor the IP cameras and report any and all violations of policy or procedure observed to the Director responsible for the site location - copying the Director of Dispatch
  • Ensure that officers are not: Sleeping ,Watching TV, Reading newspapers, Listening to iPods and Off Post.
  • Monitor there are no unauthorized persons in the booth or security area at any time.
  • Officers are alert and attentive to their duties at all times.
  • Monitored the cameras to ensure that all assigned officers on camera view are in full FJC uniform AND on post until properly relieved.
  • View cameras for status checks every 20 to 30 minutes and email a "Camera View Status Check" to the Dispatch Tour Report Group.
  • Reported any violations and entered in Dispatch Tour Report Group.
  • While conducting Roll Call ensure all Officers on camera view to stand up for a full uniform inspection check.
  • Any systems problems immediately notify to the Director of Dispatch and a Help Desk Ticket submitted for repair.
Security Supervisor, 2009 - 09/2010
Paragon Systems , GA,
  • Supervised security officers maintaining the safety to clients as well as residents of the property.
  • Assure the safety of our security officers and the satisfaction of our clients.
  • Assisted BAVR staff with room inspections, and bed checks.
  • Conducted and assisted with monthly fire drills and emergency evacuation planning.
  • Daily meetings with Director of the site and BAVR social services staff.
Security Officer, 04/2008 - 2009
American Advanced Management, Inc , CA,
  • Access points and Command Center, also documented all entries and exits of the facility.
  • Recorded all incidents, interaction with NYPD, EMS as well as FDNY daily.
  • Assisted BAVR staff with room inspections, and bed checks.
  • Conducted and assisted with monthly fire drills and emergency evacuation planning.
General Education Diploma: , Expected in September 2003
Southeastern Community College - Chadbourn, NC

Accounting, Copying, Counseling, CPR, Clients, Data entry, Email, Senior Management, Filing, First Aid, Help Desk, Hiring, Access, Excel, Outlook, PowerPoint, Windows, Microsoft word, Microsoft works, Payroll, QuickBooks, Reporting,Safety, scheduling,55 wpm, Type, View, Vista

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School Attended

  • Southeastern Community College

Job Titles Held:

  • Account Manager
  • Dispatch Supervisor
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  • General Education Diploma

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