SEARCH

Account Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
ACCOUNT MANAGER
Summary
To obtain a position that utilizes the achievements, skills and abilities that enable me to consistently exceed personal and company goals. Willing to work hard and I want to be able to learn more from a fast paced environment and start building my experience in many aspects in business.
Highlights
  • Type 55 wpm, proficient in Microsoft word, Microsoft works, Excel, PowerPoint, Outlook, Access, Windows Vista, XP, and QuickBooks
  • NYC Security Guard License
  • NYC Driver License
  • NYC Fireguard License
  • 8 and 16 hr. OJT
  • First Aid & CPR Training
  • Experienced user of Valiant employee tracking and scheduling software
Accomplishments

Managed department budget of 12,000 Hourly

Stayed under 1% budget for each quarter.

Were promoted after only 7 months as security officer to Supervisor.

Directed a HRA (Human Resources Administration) group.

Managed a project spanning 300 employees

Met deadlines consistently

Streamlined team/department operations

Improved ties with 32BJ union

Won six cases of unemployment cases (for a lawyer).

Promoted regularly throughout tenure at company.

Attained fast-track promotion through series of increasingly responsible positions.

Experience
FJC Security ServicesLong Island City, NYAccount Manager03/2012 to Current
  • Assigning Security Officers their Schedules and verifying accurate MASTER schedules in the computer.
  • Verifying new hires personnel file information is complete and accurate in terms of compliance with FJC hiring guidelines.
  • Uniform issuance, proper pay rate, site training and contract requirements.
  • Weekly Compilation and proper filing/forwarding of Sign In Sheets/Verifying Payroll through SMS.
  • Investigating and resolving all employee discrepancies according to FJC policy.
  • Establishing and maintaining a list of "Qualified Available Officers" or FLOATERS for Dispatch to Assign for call offs and Open Post.
  • Personally conducting Security Officer Indoctrination and training or coordinating through Field Inspectors.
  • Site Inspections during on/off hours.
  • Security Officer Counseling, preparing write ups, reassignment or termination according to SOP.
  • Respond to all complaints and/or incidents and conduct initial investigation with report and resolution results to Director of Operations.
  • Daily review and file maintenance of and response to Field Inspector "Site Inspection Reports".
  • Conduct Payroll Discrepancy investigations and submit to Accounting Department.
  • Payroll - Completed within allotted time.
  • 1% error margins -Timely reporting Weekly Payroll Summary.
  • Report Overtime- Must be under the 3% benchmark
  • Data entry, handle phone lines
  • Coordinate daily and weekly schedules on Valiant.
FJC Security ServicesLong Island City, NYDispatch Supervisor10/2010 to 03/2012
  • Monitor the IP cameras and report any and all violations of policy or procedure observed to the Director responsible for the site location - copying the Director of Dispatch
  • Ensure that officers are not: Sleeping ,Watching TV, Reading newspapers, Listening to iPods and Off Post.
  • Monitor there are no unauthorized persons in the booth or security area at any time.
  • Officers are alert and attentive to their duties at all times.
  • Monitored the cameras to ensure that all assigned officers on camera view are in full FJC uniform AND on post until properly relieved.
  • View cameras for status checks every 20 to 30 minutes and email a "Camera View Status Check" to the Dispatch Tour Report Group.
  • Reported any violations and entered in Dispatch Tour Report Group.
  • While conducting Roll Call ensure all Officers on camera view to stand up for a full uniform inspection check.
  • Any systems problems immediately notify to the Director of Dispatch and a Help Desk Ticket submitted for repair.
FJC Security Services Borden Avenue Veteran ShelterNYSecurity Supervisor01/2009 to 10/2010
  • Supervised security officers maintaining the safety to clients as well as residents of the property.
  • Assure the safety of our security officers and the satisfaction of our clients.
  • Assisted BAVR staff with room inspections, and bed checks.
  • Conducted and assisted with monthly fire drills and emergency evacuation planning.
  • Daily meetings with Director of the site and BAVR social services staff.
FJC Security Services Borden Avenue Veteran ShelterNYSecurity Officer05/2008 to 01/2009
  • Access points and Command Center, also documented all entries and exits of the facility.
  • Recorded all incidents, interaction with NYPD, EMS as well as FDNY daily.
  • Assisted BAVR staff with room inspections, and bed checks.
  • Conducted and assisted with monthly fire drills and emergency evacuation planning.
Education
General Education DiplomaSeptember 2003Southeastern Community College, Chadbourn, NC
Skills

Accounting, Copying, Counseling, CPR, Clients, Data entry, Email, Senior Management, Filing, First Aid, Help Desk, Hiring, Access, Excel, Outlook, PowerPoint, Windows, Microsoft word, Microsoft works, Payroll, QuickBooks, Reporting,Safety, scheduling,55 wpm, Type, View, Vista

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • FJC Security Services
  • FJC Security Services Borden Avenue Veteran Shelter

School Attended

  • Southeastern Community College

Job Titles Held:

  • Account Manager
  • Dispatch Supervisor
  • Security Supervisor
  • Security Officer

Degrees

  • General Education Diploma September 2003

Similar Resumes

View All
Account-Manager-resume-sample

Account Manager

Mexicana Airlines

Olivehurst, California