Account Manager Resume Example
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Managed department budget of 12,000 Hourly
Stayed under 1% budget for each quarter.
Were promoted after only 7 months as security officer to Supervisor.
Directed a HRA (Human Resources Administration) group.
Managed a project spanning 300 employees
Met deadlines consistently
Streamlined team/department operations
Improved ties with 32BJ union
Won six cases of unemployment cases (for a lawyer).
Promoted regularly throughout tenure at company.
Attained fast-track promotion through series of increasingly responsible positions.
- Assigning Security Officers their Schedules and verifying accurate MASTER schedules in the computer.
- Verifying new hires personnel file information is complete and accurate in terms of compliance with FJC hiring guidelines.
- Uniform issuance, proper pay rate, site training and contract requirements.
- Weekly Compilation and proper filing/forwarding of Sign In Sheets/Verifying Payroll through SMS.
- Investigating and resolving all employee discrepancies according to FJC policy.
- Establishing and maintaining a list of "Qualified Available Officers" or FLOATERS for Dispatch to Assign for call offs and Open Post.
- Personally conducting Security Officer Indoctrination and training or coordinating through Field Inspectors.
- Site Inspections during on/off hours.
- Security Officer Counseling, preparing write ups, reassignment or termination according to SOP.
- Respond to all complaints and/or incidents and conduct initial investigation with report and resolution results to Director of Operations.
- Daily review and file maintenance of and response to Field Inspector "Site Inspection Reports".
- Conduct Payroll Discrepancy investigations and submit to Accounting Department.
- Payroll - Completed within allotted time.
- 1% error margins -Timely reporting Weekly Payroll Summary.
- Report Overtime- Must be under the 3% benchmark
- Data entry, handle phone lines
- Coordinate daily and weekly schedules on Valiant.
- Monitor the IP cameras and report any and all violations of policy or procedure observed to the Director responsible for the site location - copying the Director of Dispatch
- Ensure that officers are not: Sleeping ,Watching TV, Reading newspapers, Listening to iPods and Off Post.
- Monitor there are no unauthorized persons in the booth or security area at any time.
- Officers are alert and attentive to their duties at all times.
- Monitored the cameras to ensure that all assigned officers on camera view are in full FJC uniform AND on post until properly relieved.
- View cameras for status checks every 20 to 30 minutes and email a "Camera View Status Check" to the Dispatch Tour Report Group.
- Reported any violations and entered in Dispatch Tour Report Group.
- While conducting Roll Call ensure all Officers on camera view to stand up for a full uniform inspection check.
- Any systems problems immediately notify to the Director of Dispatch and a Help Desk Ticket submitted for repair.
- Supervised security officers maintaining the safety to clients as well as residents of the property.
- Assure the safety of our security officers and the satisfaction of our clients.
- Assisted BAVR staff with room inspections, and bed checks.
- Conducted and assisted with monthly fire drills and emergency evacuation planning.
- Daily meetings with Director of the site and BAVR social services staff.
- Access points and Command Center, also documented all entries and exits of the facility.
- Recorded all incidents, interaction with NYPD, EMS as well as FDNY daily.
- Assisted BAVR staff with room inspections, and bed checks.
- Conducted and assisted with monthly fire drills and emergency evacuation planning.
Accounting, Copying, Counseling, CPR, Clients, Data entry, Email, Senior Management, Filing, First Aid, Help Desk, Hiring, Access, Excel, Outlook, PowerPoint, Windows, Microsoft word, Microsoft works, Payroll, QuickBooks, Reporting,Safety, scheduling,55 wpm, Type, View, Vista
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Resume Overview
School Attended
- Southeastern Community College
Job Titles Held:
- Account Manager
- Dispatch Supervisor
- Security Supervisor
- Security Officer
Degrees
- General Education Diploma September 2003
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