LiveCareer-Resume

account manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills
  • Goal-oriented
  • Preparing contracts
  • Issue resolution
  • Coordinating paperwork
  • Supplier auditing
  • Sales solutions
  • Excellent communication skills
  • Collections expertise
  • Compliance requirements
  • Sales force training
  • Customer relationships
  • Excellent negotiating tactics
  • Order processing
  • Account management
Experience
Account Manager, 11/2020 to Current
Abacus Group LlcFrisco, TX,
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Followed up with key account business partners to maximize account potential and generate project leads.
  • Attended enrollment meetings to communicate client vision and program design to target audience.
Customer Service Representative, 04/2018 to 06/2020
StockxMoonachie, NJ,

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  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products.
  • Answered inbound calls, chats and emails to facilitate customer service.
Collections Representative, 01/2015 to 09/2018
StockxSeattle, WA,
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
Customer Service Specialist, 12/2012 to 10/2014
Sargent AerospaceOklahoma City, OK,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained benefits, features and recommendations to maximize client retention.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
Associate of Applied Science: Computer Science, Expected in 08/2017 to Jefferson State Community College - Birmingham, AL
GPA:
High School Diploma: , Expected in 05/2009 to G.w Carver High School - Montgomery , AL
GPA:

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Resume Overview

School Attended

  • Jefferson State Community College
  • G.w Carver High School

Job Titles Held:

  • Account Manager
  • Customer Service Representative
  • Collections Representative
  • Customer Service Specialist

Degrees

  • Associate of Applied Science
  • High School Diploma

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