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Account Manager Resume Example

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ACCOUNT MANAGER
Professional Summary
As my resume indicates, I have four (4) years of professional experience in sales and five (5) in a financial and reporting capacity.  This has required knowledge of compliance and the ability to balance various reports, deadlines and analytics.  I am sure you are aware of the flexibility, focus and diplomacy such positions require. I want to bring the knowledge and insight gained through these various experiences to your company. I have much to offer in the way of diversity of experience and professionalism within these industries, I have had the opportunity to learn human resource policies, procedures and the protocol necessary to enforce them ethically and without liability.
Skill Highlights
Microsoft Word, Microsoft Excel, Microsoft Office, Power Point, Lotus Notes, Business Objects, Mortgage Serve, LPS, New Track, ISS/Looking Glass, REO Trans, Lexis Nexis *Problem Solving Ability, System Support, Service Development, Client Communication *Leadership Training at GMAC
Professional Experience
08/2014 to Current
Account ManagerAYA HEALTHCARE － San Diego, CA
  • Cultivate and maintain valuable relationships with current clients Generate client leads through strategic planning and referrals Coordinate billing and compliance between clients and various internal departments Revitalize stagnant accounts with currently contracted healthcare facilities Ensure the satisfaction of our client facilities through proactively meeting their staffing needs Renegotiate contracts with healthcare facilities resulting in mutually beneficial terms Travel to healthcare facilities to present exclusive staffing agreements Negotiate contracts with healthcare facilities resulting in mutually beneficial terms Consistently exceeded quarterly goals given to me by management.
05/2012 to 08/2014
San Diego Account ExecutiveTHE CHEFS WAREHOUSE － Los Angeles, CA
  • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
  • Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers or by phone.
  • Quotes prices and credit terms and prepares sales contracts for orders obtained.
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
  • Prepares reports of business transactions and keeps expense accounts.
  • Works with inside sales representatives to keep account activities and literature up to date.
  • Tracks stock levels.
  • Enters new customer data and other sales data for current customers into computer database.
  • Develops and maintains relationships with purchasing contacts.
  • Investigates and resolves customer problems with deliveries.
07/2010 to 12/2011
Senior Business AnalystGMAC RESIDENTIAL CAPITAL － Fort Washington, PA
  • Review and Audit of Attorney Database to ensure contract compliance by Attorneys and Vendors Independent investigation/research of billing practices prior to court dates; retrieved 150,000 in refunds Selected by management to take full responsibility for monthly SOX audit for all default operations Support Financial Reporting, Metrics, and planning processes for all default operations Governance of Invoice Management relations in India Financial forecasting for revenue Implemented new ways to streamline all default operations Selected by management to be apart of a remediation project affecting foreclosures nationwide; finished project with 97% accuracy Responsibility of HUD reporting.
07/2009 to 07/2010
Business AnalystGMAC RESIDENTIAL CAPITAL － Fort Washington, PA
  • Manage and track critical legal documents pertaining to deal closing and risk management functions Cash operations and deal posting for Non-Performing assets sold in bulk Spearheaded a branding project that markets Real Estate product to over 200 Investors, and received an award for the final outcome Successfully interact with investors explaining products and pricing models as well as generate repeat and referral business Collaborate with the foreclosure department and management to assist in month end reports, reconciliation, and implementing ways to expedite transactions Created a quality control test for the audit committee and management to analyze data and test for patterns of deficiency on a quarterly basis Introduced a document of instruction for investors to expedite the turn-around time for documentation and post closing functions.
03/2007 to 06/2009
Client Relations ManagerTHE VANGUARD GROUP － Malvern, PA
  • Manage multiple 401K plan list of 45 or more accounts in the United States and internationally for the Select Market totaling 10-50 million in assets, including the Harbin Clinic, Associated Pathologists, York Insurance and Bank of Washington Coordinate and process transactions at the participant and plan level, as well as track all financial and nonfinancial records for each plan In 2008, recommended to train a class of 50 new employees on a complex financial transaction called a Mistake of Fact involving large financial transactions, client sensitive material, and company protocol One of three people out of over 100, chosen by management to assume responsibility as a Subject Matter Expert for a company wide initiative called Straight Through Processing Chosen by management to spearhead a vesting project affecting 700 plans Exceeded expectations for complexity, volumes, and accuracy on monthly dashboards; in top five percent in a segment of 34 client relations managers.
04/2006 to 01/2007
Account SpecialistWASHINGTON MUTUAL － Seattle, WA
  • Ensured the day to day function of bank operations, including opening and closing the bank, handling daily financial transactions, and the settling of cash receipts.
  • Responsible for handling customer confidential information, bank codes, and billing.
  • Surpassed managements objectives in sales- 1st out of 8 associates in sales of Certificates of Deposit, totaling over 250,000.00.
Education and Training
May 2006
Bachelor of Arts Degree: PsychologySEATTLE UNIVERSITY － Seattle, WashingtonPsychology
Interests
Junior Achievement Volunteer *Community Volunteer *Columnist for the West Chester Press
Skills
streamline, ads, Attorney, billing, branding, Business Objects, cash receipts, closing, Interpersonal Skills, contracts, Negotiate contracts, credit, Client, clients, client relations, Database, delivery, documentation, financial, Financial forecasting, Financial Reporting, inside sales, instruction, Insurance, Leadership Training, legal documents, Lexis Nexis, Lotus Notes, Market, Microsoft Excel, Microsoft Office, 97, Power Point, Microsoft Word, Works, newspapers, pricing, Problem Solving, processes, purchasing, quality control, Real Estate, reporting, research, risk management, sales, staffing, strategic planning, phone, trade shows, Web sites
Additional Information
  • Junior Achievement Volunteer *Community Volunteer *Columnist for the West Chester Press
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Resume Overview

Companies Worked For:

  • AYA HEALTHCARE
  • THE CHEFS WAREHOUSE
  • GMAC RESIDENTIAL CAPITAL
  • THE VANGUARD GROUP
  • WASHINGTON MUTUAL

School Attended

  • SEATTLE UNIVERSITY

Job Titles Held:

  • Account Manager
  • San Diego Account Executive
  • Senior Business Analyst
  • Business Analyst
  • Client Relations Manager
  • Account Specialist

Degrees

  • Bachelor of Arts Degree : Psychology

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