Account Manager Resume Example P.J.S

ACCOUNT MANAGER

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Skills

Patient toileting
Documentation procedures expert
Wound care and irrigation
Patient feeding
HIPAA compliance
Proper sterilization techniques
Grooming and bathing assistance

Venipuncture and phlebotomy
Catheter change and preparation
Medical terminology knowledge
Understands medical procedures
Reliable transportation
Communicating with patient families

Experience

P.J.S | Buena Park, CAAccount Manager12/2017 - 11/2020

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Alleviated costs by negotiating product prices and equalizing freight rates.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Saved costs by negotiating product prices and equalizing freight rates.

Empire Specialists | San Bernardino, CAMedical Front/Back Office Executive05/2015 - 11/2017

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Prepared and sent financial statements to support bookkeeping functions.
Observed strict HIPAA guidelines at all times according to company policy.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Answered multi-line phone system and directed callers to requested personnel and departments.
Handled all office supply ordering including ink cartridges, toner and paper
Greeted callers with enthusiasm, answering all phone calls by second ring.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Straightened up the waiting room so that it remained neat and organized.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated group medical records and technical library to support smooth office operations.

Empire Medical Group Pediatrics | Corona, CAMedical Assistant03/2011 - 04/2015

Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Discontinued dialysis treatment according to established procedures.
Completed clinical documentation in accordance with agency guidelines.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Initiated dialysis treatment according to prescribed orders.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Printed and filed examination data records according to HIPAA patient standards.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Ordered and received disposable supplies and created SAP purchase orders.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Evaluated and reported current equipment inventory to appropriate sources.
Sterilized medical equipment after each procedure.
Prepared patients for examinations, taking vital signs and updating medical histories.
Organized charts, documents and supplies to maintain team efficiency.
Completed and submitted clinical documentation in accordance with agency guidelines.
Measured patient peak flows to improve workflow efficiency.
Completed clinical procedures and gathered patient data for interpretation by physician.
Monitored patient hemodynamic status during procedures using electrocardiograms.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Prepared, stained, cover slipped and catalogued cytology specimens.
Maintained and calibrated lab instruments and equipment to streamline use.
Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Assisted with technical treatments and entered information within patient records and charts.
Positioned patients for optimal comfort prior to procedures.
Acted as liaison between physician and patient, answering questions and delivering test results.
Recorded patient histories and filed supporting clinical data and diagnosis.
Monitored patient stability by checking vital signs and weight.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Performed routine tests such as urine dip stick, vision and hearing tests.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
Sterilized medical instruments to streamline procedural use.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Communicated with medical transcriptionists regarding patient medical records.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Contacted pharmacies to submit and refill patients' prescriptions.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Requested scripts from doctors and verified insurance and coding.
Prepared prescription refill requests on behalf of physician to prevent lags.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Selected equipment for use in ultrasound setup according to specifications of examination.
Trained patients on how to properly operate medical equipment.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Answered appointment calls to streamline office operations.
Maintained clean and organized work area with adequate supplies and reagents.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Improved patient care and daily task efficiency resulting in smoother operations.
Scheduled appointments for patients via phone and in person.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Communicated with patients by phone and via written correspondence.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Reviewed treatment sheets for consistency, completeness and accuracy.
Kept facility stocked with necessary supplies, equipment and instruments.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Education and Training

American Career College | Los Angeles, CAAssociate of Arts in Medical Assisting01/2012

Certifications

Certified Medical Assistant
Medical Assisting Front office/Health Unit coordinator

Resume Overview

Companies Worked For:

P.J.S
Empire Specialists
Empire Medical Group Pediatrics

School Attended

American Career College

Job Titles Held:

Account Manager
Medical Front/Back Office Executive
Medical Assistant

Degrees

Associate of Arts in Medical Assisting

Account Manager Resume Example

Resume Score: 80%

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