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account manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert team leader providing exceptional customer service in all aspects of work.

Diligent and detail-oriented former Laboratory Technician with expertise in collecting biological samples in a fast or slow paced setting. Driven and compassionate, offering a drive to work hard and serve as a valued employee. Commited to identifying and leveraging opportunities for growth.

Skills
  • Account management
  • Laboratory safety procedures
  • Coordinating paperwork
  • Strong lead development skills
  • Issue resolution
  • Compliance requirements
  • Customer Service
  • Excellent communication skills
  • Preparing contracts
  • Customer relationships
  • Goal-oriented
  • Specimen collection
  • Quality control
  • Organization
  • Team management
  • Clinical lab settings
  • Diagnostic tests
  • Sample preparation and analysis
Experience
Account Manager, 04/2016 - Current
 Visa – Palo Alto, CA,
  • Cultivated long-term relationships with clients and their employees to accurately quote pricing and terms that achieve customer objectives.
  • Developed and delivered new business requisitions through business-to-business sales and referrals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Deescalated customer issues and concerns with prompt follow-thru.
  • Took daily inbound calls and key-entered orders, faxes, and phone conversations for assigned accounts and clients.
  • Alleviated costs by negotiating product prices.
  • Managed existing portfolio and potential leads.
  • Developed relationships with clients and carriers and provided individualized customer service to maintain longevity of accounts.
  • Provided proposals and marketing materials promptly and efficiently.
Lab Technician, 10/2011 - 04/2016
 Agilent Technologies, Inc. – Cincinnati, OH,
  • Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
  • Fostered relationships with patients to build trust and mitigate discomfort during procedures.
  • Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
  • Collected blood samples per physician orders via venipuncture.
  • Labeled and classified samples for tracking purposes and testing accuracy.
  • Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
  • Disposed of bio hazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
  • Received biological samples such as blood, tissue, and bodily fluids and processed for testing.
  • Verified instrument functioning with inspections and tests and calibrated controls to maintain precision of results.
  • Completed routine preventative maintenance on assigned instruments and equipment.
  • Conducted testing of specimens or samples using automated analyzers or instruments, such as Chemistry, Hematology, Coagulation and Urinalysis.
  • Documented detailed findings in computer for analysis and reporting.
  • Prepared and packaged specimens to be picked up and received by a courier service to an outsourced laboratory.
  • Performed X-Ray images and EKG scans per physician orders.
  • Replenished bench supplies daily to keep work efficient.
  • Collaborated and communicated with patients, doctors and supervisor to ensure a cohesive team environment.
Patient Care Technician, 04/2008 - 08/2008
 Texas Health Resources – Carrollton, TX,
  • Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
  • Adhered strictly to infection mitigation processes, disease control standards, and safely protocols in al areas of work.
  • Collected blood specimens per physician order via venipuncture.
  • Labeled and classified samples doe tracking purposes and testing accuracy.
  • Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage.
  • Disposed of bio hazard fluids and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
  • Prepared specimens to be spun in a desktop centrifuge and delivered to the proper department for testing when completed.
  • Received and logged biological samples such as blood, tissue, and bodily fluids before delivering to the proper department for testing.
  • Collaborated and communicated with coworkers and supervisor to ensure a cohesive team environment.
Education and Training
High School Diploma: , Expected in 05/2007
-
Dickson High School - Ardmore, Oklahoma,
GPA:
Status -
Registered Phlebotomy Technician: Phlebotomy, Expected in 05/2008
-
Southern Oklahoma Technology Center - Ardmore, OK
 GPA:
Status -

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Resume Overview

School Attended

  • Dickson High School
  • Southern Oklahoma Technology Center

Job Titles Held:

  • Account Manager
  • Lab Technician
  • Patient Care Technician

Degrees

  • High School Diploma
  • Registered Phlebotomy Technician

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