Outgoing personality with strong analytical and customer service dedication.
Ability to work in diverse environments with cross functional teams.
Able to initiate effective and creative problem solving techniques
Exceptional skills in dealing with customer inquiries & complaints and recommending optimal solutions.
Cushman & WakefieldOctober 2016 to January 2017Account Manager Atlanta, Georgia
Worked in Property Tax Services Division & handled personal property tax bill processing for multiple large corporate accounts.
Responsible for Collecting and reviewing data used for business personal property returns.
Requested client data necessary to meet compliance & valuation requirements.
Reviewed prior year renditions, applications, filings and assessor's records to determine tax reduction opportunities.
Uplifting the Community, Inc.November 2013 to August 2014Program Admin. Manager Atlanta, Georgia
Worked as Program manager for non-profit, community-based Mental Health agency.
Coordinated licensed psychiatry & therapy appointments for agency consumers.
Also helped coordinate physical health appointments with agency consumers' primary care physicians.
Coordinated intake appointments for new client services.
Helped initiate involuntary treatment & emergency service referrals for crisis consumers.
Through internal & community outreach, increased new consumer enrollment in Medicaid & Medicare mental health servicing.
Apple, Inc. Lenox SquareNovember 2012 to CurrentInventory Specialist Atlanta, Georgia
Currently part of a Team that oversees the entire retail, service & supply inventory Apple's Lenox Square store.
Responsible for maintaining product availability.
Responsible for processing online orders and coordinating in-store pickup & product delivery with customers.
Coordinating inventory requirements with vendors.
Responsible for maintain quality control measures to ensure inventory accuracy & prevent product or service loss.
Dekalb Community Service BoardFebruary 2011 to November 2013Program Assistant and Collections Lead Decatur, Georgia
Supervision of patient scheduling, registration, financial counseling, medical records, billing and collections, data entry/processing and cash posting.
Interview, hire and train a productive medical office team and conduct performance reviews.
Obtain and enter patient demographics and insurance verification with an accuracy rate of 98% quality.
Created and expedited a cash collection cycle, so as billing occurs in a timely and accurate fashion; measuring and improving operational effectiveness to reduce days in Accounts Receivables from 65 to 45.
Promote and encourage consistent relationship building methods with internal and external customers.
CMODecember 2007 to April 2010Lead Collector Special Projects Supervisor Atlanta, Georgia
Lead a dynamic team of 10 specialists (insurance and self-pay collections) for behavioral, emergency and dental services.
Collected over $33 million in the first three months of CMO Collections special project; including $23 million during the EPIC conversion and activation.
Communicated with insurance companies for claims payments.
Coordinated and monitored collections, productivity and quality measures for daily operational objectives.
Created and expedited a cash collection cycle, to ensure billing occurred in a timely and accurate fashion.
Put process improvement initiatives in place that A/R days by 10%.
Supervised a team of 15 collections, refund, and variance & customer service specialists.
Managed daily billing activity on more than 600 accounts; generating more than $16 million in monthly receivables and $12 million in monthly collections.
Healthcare of Atlanta @ Scottish Rite / Patient Access DepartmentSeptember 2004 to December 2007Team Lead and Head Trainer Atlanta, Georgia
Developed an internal training manual for the registration staff; incorporating all front end office procedures that resulted in standardized system operations for patient access.
Collected payments and posted accurate records of patient exams for Radiology and Phlebotomy.
Oversaw 40 registration staff members for Day Surgery, Ambulatory Surgery, Emergency Services, Admissions and Radiology.
Received the Outstanding Customer Services Award for 2007 and 2008.
YMCAFebruary 1999 to August 2004Aquatics Program Coordinator Albany, Georgia
Worked as a lifeguard & swim instructor as an undergraduate college student.
Supervised the largest lifeguard pool in the Albany region.
Responsible for diversity marketing that increased community participation.
Key educator for character development in the youth and water safety programs.
Served as swimming instructor for adults and children.
Administered rehabilitation assistance to adults in need.
Technical: Facility Billing & A/R Management Software Applications: EPIC, PREMIS, ePremis, SMS, IBEX, CSC Order Indexing, MIKEE and Office Productivity Applications: Microsoft Office, Word Perfect, Microsoft Works.
Albany State University2003Bachelor of Arts: SociologyAlbany, GeorgiaGraduated with B.A. in Sociology May, 2003; cumulative 3.0 GPA