and organized individual. Able to provide excellent administrative office and
customer services. Acquired 8-10 years of work experience in MS Windows, Excel,
Netx360 database and Internet Outlook.
Account Manager February 2016 to March 2016Paylocity － Lake Mary, FL
a key role in providing support to assigned clients on payroll, Human Resources
products and services.
Timely communicate with clients by email and phone helping them with both
technical and non-technical issues. Non-technical such as adding new hires,
submission of payroll batches and creating spreadsheets and reports.
Develop and maintain strong relationships with clients and team members.
Master web-based products and software applications while working on multiple
Provide solutions using critical thinking and problem-solving skills to
research, troubleshoot and walk clients through product.
Customer Processing Associate April 2015 to December 2015Bank of NY Mellon, Pershing － Lake Mary, Fl
decisions whether to approve or reject requests for applications for new
retirement or retail accounts.
Carefully study imaged documents to make sure they match the department's setup
system using Netx360.
Aggressively meet daily deadline to submit requests for monthly periodic ACH
instructions for IRA accounts.
Customer Service Representative November 2014 to April 2015Healthfirst － Lake Mary, FL
Succeeded in providing excellent telephone customer service to physicians and
their staff with the following:
Successfully used database and website to outline the services and benefits available.
Resolved payment and enrollment issues by providing several options.
confident that accurate and up-to-date policies and procedures are followed
when answering questions.
Customer Processing Specialist July 2013 to July 2014Bank of NY Mellon, Pershing － Lake Mary, Fl
Achieved the creation of links and added/deleted user IDs, profiles and roles
in NetX360, TSO and CICS programs.
daily work orders to ensure that requests were completed in a timely and seamless
guided company department heads in navigating NetX360 and managing staff
Relationship Manager June 2009 to March 2013Everbank － Jacksonville, FL
. Met deadlines for special projects and prepared spreadsheets of missing
Trained new departmental hires on computer applications and handling of calls.
Ordered attorney's fees and court costs from LPS (Lender Processing Services).
Associate of Arts : SecretarialFiorello H Laguardia － Long Island City, NY, USA