LiveCareer-Resume

account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Account Manager with proven history of maximizing revenue, productivity and customer satisfaction. Skilled at Salesforcee use and Logistics sales with training in conflict resolution. Dedicated to superb client services.

Skills
  • Cross-functional collaboration
  • Excellent negotiating tactics
  • Strategic Planning
  • Excellent communication skills
  • Account management
Experience
Account Manager, 07/2015 - Current
Xpo Logistics Erie, PA,
  • Managed existing portfolio and potential leads using SALESFORCE-DRIVE.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Managed budgeting, forecasting and performance for all accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Increased yearly sales by 6.5% by cultivating customer relations and resolving service requests.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Account Specialist, 02/2006 - 06/2015
Stericycle Inc. Punta Gorda, FL,
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Resolved problems by performing both routine and complex account updates.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Contacted new and existing customers to discuss product and service solutions.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Liaised between outside sales representatives and [Number] accounts to optimize customer service.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
Real Estate Professional, 01/2003 - 08/2007
John L. Scott Real Estate Mountlake Terrace, WA,
  • Developed extensive professional network with real estate investors.
  • Advised prospective clients on current market activities.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Verified documentation accuracy and fund disbursement for sales.
  • Planned and coordinated open house events.
  • Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks.
  • Managed real estate transactions from initiation to closing.
  • Maintained database of prospective customers.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Built rapport with industry leaders through efficient and effective communication and industry expertise.
  • Researched and determined competitive market price.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Help Desk Supervisor, 02/1999 - 09/2003
Cashman Equipment Round Mountain, NV,
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted online users via live chat, web conference and phone to resolve issues related to Cell Tower and network use and access.
  • Provided thorough Tier 1,2,3 technical support and problem resolution for over 55 internal/external customers daily.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Fielded complaints and feedback from customers about service and employees.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Trained employees on system use and instructional techniques.
  • Assisted in technical support process refinement to improve customer service and support.
Education and Training
: Business Administration And Management, Expected in
-
Greenville Technical College - Greenville, SC
GPA:
Status -
: Business Administration And Management, Expected in
-
Tri County Technical College - Anderson,
GPA:
Status -
Bachelor of Science: Business Management, Expected in 08/2012
-
University Of Phoenix - Tempe, AZ
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Greenville Technical College
  • Tri County Technical College
  • University Of Phoenix

Job Titles Held:

  • Account Manager
  • Account Specialist
  • Real Estate Professional
  • Help Desk Supervisor

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: