account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Account Manager with proven history of maximizing revenue, productivity and customer satisfaction. Skilled at Salesforcee use and Logistics sales with training in conflict resolution. Dedicated to superb client services.

  • Cross-functional collaboration
  • Excellent negotiating tactics
  • Strategic Planning
  • Excellent communication skills
  • Account management
Account Manager, 07/2015 - Current
Xpo Logistics Erie, PA,
  • Managed existing portfolio and potential leads using SALESFORCE-DRIVE.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Managed budgeting, forecasting and performance for all accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Increased yearly sales by 6.5% by cultivating customer relations and resolving service requests.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Account Specialist, 02/2006 - 06/2015
Stericycle Inc. Punta Gorda, FL,
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Resolved problems by performing both routine and complex account updates.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Contacted new and existing customers to discuss product and service solutions.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Liaised between outside sales representatives and [Number] accounts to optimize customer service.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
Real Estate Professional, 01/2003 - 08/2007
John L. Scott Real Estate Mountlake Terrace, WA,
  • Developed extensive professional network with real estate investors.
  • Advised prospective clients on current market activities.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Verified documentation accuracy and fund disbursement for sales.
  • Planned and coordinated open house events.
  • Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks.
  • Managed real estate transactions from initiation to closing.
  • Maintained database of prospective customers.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Built rapport with industry leaders through efficient and effective communication and industry expertise.
  • Researched and determined competitive market price.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Help Desk Supervisor, 02/1999 - 09/2003
Cashman Equipment Round Mountain, NV,
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted online users via live chat, web conference and phone to resolve issues related to Cell Tower and network use and access.
  • Provided thorough Tier 1,2,3 technical support and problem resolution for over 55 internal/external customers daily.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Fielded complaints and feedback from customers about service and employees.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Trained employees on system use and instructional techniques.
  • Assisted in technical support process refinement to improve customer service and support.
Education and Training
: Business Administration And Management, Expected in
Greenville Technical College - Greenville, SC
Status -
: Business Administration And Management, Expected in
Tri County Technical College - Anderson,
Status -
Bachelor of Science: Business Management, Expected in 08/2012
University Of Phoenix - Tempe, AZ
Status -

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Resume Overview

School Attended

  • Greenville Technical College
  • Tri County Technical College
  • University Of Phoenix

Job Titles Held:

  • Account Manager
  • Account Specialist
  • Real Estate Professional
  • Help Desk Supervisor


  • Some College (No Degree)
  • Some College (No Degree)
  • Bachelor of Science

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