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account manager 3 resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Account Manager with 25 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at maintaining relationships with existing customers. Dedicated and successful at handling numerous global clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert sales support and team leader. Engaging , dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success. Promoting dynamic client management, issue resolution and relationship-building skill and effective at maximizing repeat business opportunities. Proven history of increasing revenue while maintaining clients.

Skills
  • Account Management
  • Acquisition and Retention Strategies
  • Relationship Building
  • Customer Service
  • CRM Software
  • Excellent Communication Skills
  • Teamwork and Collaboration
  • Project Management
  • Cross-Functional Collaboration
  • Revenue Retention
  • Issue Resolution
  • Customer Relationships
  • Preparing Contracts
  • Revenue Growth
  • Overcoming Objections
  • Microsoft Office
  • Sales Forecasting
  • Order Processing
Experience
Account Manager 3, 06/2016 to 12/2021
Ricoh Americas CorporationNashville, TN,
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Used CRM database to track referral and appointment data.
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated agreements with clients for pricing and logistics.
  • Negotiated contracts and closed agreements to maximize profits.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
Account Manager 2, 07/2007 to 06/2016
HcscSan Antonio, TX,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Negotiated agreements with clients for pricing and logistics.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated contracts and closed agreements to maximize profits.
  • Completed monthly sales audit reports and expense reports.
  • Generated sales audit reports to track and review performance.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
  • Used CRM database to track referral and appointment data.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
Senior Communications Consultant, 01/2000 to 07/2007
Coinstar Asset Holdings, Llc.Charlotte, NC,
  • Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
  • Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.
  • Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Managed multiple project teams engaged in network development in cross-functional environment to reach project success.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Delivered technical projects to achieve client business requirements.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Compiled information from departments on operations, reducing time and complexity through proper planning.
  • Arranged ongoing technical training classes for staff members.
  • Led global implementation of network solutions, including managing research and implementation of suitable ERP for different business units, resulting in completion.
Service Representative, 07/1997 to 01/2000
AT&TCity, STATE,
  • Resolved customer concerns with friendly and knowledgeable service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld strict standards for quality and performance.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Audited customer account information to identify issues and develop solutions.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Leveraged software and systems to obtain information and maintain documents.
  • Delivered accurate service information to meet goal-directed development plan.
  • Educated customers on service plans, including upgrades.
  • Updated accounts with recent information and processed customer payments.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes with proprietary software.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
Associate of Applied Science: Business Communications, Expected in to San Antonio College - San Antonio, TX
GPA:

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Resume Overview

School Attended

  • San Antonio College

Job Titles Held:

  • Account Manager 3
  • Account Manager 2
  • Senior Communications Consultant
  • Service Representative

Degrees

  • Associate of Applied Science

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