Highly enthusiastic customer service professional with 5 years client interface experience.Dedicated to customer service and motivated to maintain customer satisfaction and contribute to company success.Result-driven with proven ability to establish rapport with clients.
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Energetic work attitude
- Courteous demeanor
- Adaptive team player
- Store maintenance ability
- Customer service expert
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Milford, CA, 02/2013 - Current
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.
West Chester, OH, 01/2012 - 08/2012
Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Packed containers and re-packed damaged containers.Followed proper selection procedures as established by the company.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Worked at a rapid pace to meet tight deadlines.Banded, wrapped, packaged and cleaned equipment.Maintained proper stock levels on a line.Inspected finished products for quality and adherence to customer specifications.Worked with managers to implement company policies and goals.Troubleshooted problems with equipment, devices or products.
Chesterfield, MO, 2006 - Current
Managed team of up to 15 professionals.
Served as mentor to junior team members.Executed integrated advertising campaign across multiple media channels.
Archbald, PA, 06/2010 - 01/2011
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
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Resume Overview
School Attended
- New London Adult Education
Job Titles Held:
- Account Manager
- Warehouse Associate
- Manager
- Customer Service Associate
Degrees
- High School Diploma
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