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Account Manager Resume Example

Resume Score: 80%

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ACCOUNT MANAGER
Career Overview

Highly enthusiastic customer service professional with 5 years client interface experience.Dedicated to customer service and motivated to maintain customer satisfaction and contribute to company success.Result-driven with proven ability to establish rapport with clients.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Courteous demeanor
  • Adaptive team player
  • Store maintenance ability
  • Customer service expert
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Account Manager
March 2013 to Current
Rent A Center - Willimantic, CT

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology.

Warehouse Associate
February 2012 to September 2012
Bob's Furniture Warehouse - Taftville, CT

Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Packed containers and re-packed damaged containers.Followed proper selection procedures as established by the company.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Worked at a rapid pace to meet tight deadlines.Banded, wrapped, packaged and cleaned equipment.Maintained proper stock levels on a line.Inspected finished products for quality and adherence to customer specifications.Worked with managers to implement company policies and goals.Troubleshooted problems with equipment, devices or products.

Manager
January 2006 to Current
KWF Enterprises - New London, CT

Managed team of up to 15 professionals.

Served as mentor to junior team members.Executed integrated advertising campaign across multiple media channels.

Customer Service Associate
July 2010 to February 2011
Burlington Coat Factory - New London , CT

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Educational Background
High School Diploma : High School Diploma, 2008New London Adult Education - New London, CT, USA
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Resume Overview

Companies Worked For:

  • Rent A Center
  • Bob's Furniture Warehouse
  • KWF Enterprises
  • Burlington Coat Factory

School Attended

  • New London Adult Education

Job Titles Held:

  • Account Manager
  • Warehouse Associate
  • Manager
  • Customer Service Associate

Degrees

  • High School Diploma : , 2008

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