Outstanding customer care manager with 8+ years' experience seeking position as a Customer Success Manager in the San Diego area. Expertise in managing the customer relationship with new business, up-sell, renewals and post sales. Maintain a growth rate of 2% - 6% month-over-month with SMB, Mid-Level and Executive level clients. Customer portfolio ranges from Small Business to Mid-level to Enterprise Accounts. In Managing the Client experience, I wear many hats including sales, business development, on boarding, data-entry, and main point of contact to advocate for client's day-to-day needs in range from Associate to C-Suite. Customer survey satisfaction consistently at 92% or higher. Excel in a ‘think outside the box' environment. Seeking an opportunity to apply and grow my skills in an innovative, technology driven company.
Winners Circle (2017) - Top 10% in Verizon based on all KPI
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: