Motivated sales professional offering over seven years of progressive Financial service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Talented Security Supervisor offering over eight years of security leadership experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Skills
MS word, Excel, windows
Solid organizational skills
Organizational skills
Team leadership
Verbal communication
Public speaking
Strategic Planning
Negotiation
Recruiting
Product and sales training
Goal identification
Problem resolution
Rapport building
Excellent customer service
Financial planning
Quick learner
Rapport, Relationship building
Leadership Competencies
Business Development
Knowledge Transfer
Team Bonding
Talent development
Leadership Assessment
Coaching Mentoring
Education
University Middle SchoolIrvington, NJ, Expected in 06/2003 ā ā: - GPA:
West Orange High School, Expected in 06/2007 ā āHigh School Diploma: - GPA:
Work History
Almo Corporation - Account Manager Langhorne, PA, 03/2014 - Current
Promptly and empathetically handled guest concerns and complaints.
Ensure the security, safety and well-being of all personnel, visitors, and the premises.
Managed team schedules to provide effective security coverage for building needs.
Wrote and submitted daily reports on security team operations.
Promoted business' development by building and maintaining relationships with new clients.
Assessed ongoing risk factors and suggested improvements to senior management.
Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Smartstyle Hair Salons - District Leader Gulf Shores, AL, 03/2012 - Current
Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Implemented improved methods to assist with marketing campaigns performance.
Trained and developed new team members and Sales Associates.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Allied Universal Security - Lead Security Officer Spring Grove, PA, 11/2011 - 02/2014
Detected suspicious activities and watched for criminal acts and rule infractions.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Supervised grounds, employee entrances and exits and security officers on duty.
Recorded incident reports with detailed accounts of occurrences.
Developed improved training methods with focus on public safety and officer awareness.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Managed and supported organization-wide privacy and security management measures.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Led development of key business practices and processes to prevent network infiltrations and intrusions.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
McDonald's - Lead Crew Member City, STATE, 01/2003 - 08/2011
Greeted customers and provided excellent customer service.
Learned roles of other departments to provide coverage and keep store operational.
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Researched customer issues to understand problems and developed successful resolutions.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Utilized all machinery and equipment while observing various safety precautions and practices.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Performed shift change tasks each day to keep store efficient and neat.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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