Experienced motivated Sales Representative successful at exceeding metrics measuring new activations, upgrades and added features.
Bilingual sales person with motivation to maintain customer satisfaction and contribute to company success with a solid understanding of the dynamics of sales.
Dedicated hard worker, energized individual with strong work ethics that takes pride in a high quality job well done.
Very knowledgeable and enthusiastic in learning about new technology and new job experiences.
Customer-oriented, strategic-thinking Sales Professional with over 7 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, implementing pricing models and revealing customer needs to deliver solutions.
At T-Mobile store I was the only bilingual Spanish speaking sales person and the most knowledgeable about the products themselves, from the systems such as Citrix and RQ4 to nightly closing procedures. In no time, I proved to be a top sales person by meeting and exceeding monthly set quotas for many different metrics for majority of the year. Some of these metrics included sales of devices, new activations, upgrades, acquired features, along with accessories while also maintaining consistent positive customer feedback. Other responsibilities was to scan in and count daily/weekly inventory, close the store securely each night and create the large cash/check deposits along with every and any end of the day paperwork and tasks needed by myself. I am the go to person with any technical issue with troubleshooting devices and dealt with most of the customer service issues that I could deal with at a store level. I take initiatives by filling in for others while understaffed and sacrificed many days off to help trained others successfully. I learned a lot from the wireless business perspective such as the advantages of being knowledgeable with up to date information and tools about beneficial sales and promotions and how to use them in a time of need.
At Cricket wireless I was warded best sales representative in the entire North Carolina region for 7 consecutive months. I also provided daily support as the store's only bilingual Spanish/English customer service representative. I inspected and troubleshooted devices and completed warranties and insurance claims on a daily basis. I helped with the training of new employees and ready start selling with confidence. Ensured superior customer experience by addressing customer concerns and resolving problems promptly. I would be the closer and lock the store securely and count out the money for the day and prepared the deposits for the next day.
In Home Goods I was in charge of 1/3 of the entire store. I took care of maintaining the big ticked products which ranged from $50 up to $1000. I conducted weekly walk-through with the General Manager to discuss all interior visual displays including store window presentation. I was responsible organizing the store accordingly from furniture, lamps, 12 ft. rugs and wall decor to ringing customers out at the registers. One of my main responsible to persuade customers into getting the company's credit card.
Through school I learned how to read, write and speak proper English and with emphasis in Literature and in Fine Arts. I graduated with a New State State Diploma with college credits.
I took courses in Interpersonal Communications where I learn a lot about myself in communicating with others better. It has helped promote easily communicated ideas, thoughts, and feelings to another person to promote sales.
Former T-Mobile Manager : Matt Jennet
Phone #: (919) 920-3298
Former T-Mobile Associate: Ned Clark
Phone #: (919) 931-5454
T-Mobile Manager : Mark Sewell
Phone #: (304)890-0762
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