Account Manager Resume Example

Licensed Health Insurance Agent-Contracted by Lighthouse Insurance Group

• Responsible for informing, educating and matching clients with a health insurance plan that meets their needsTop performer and acknowledged as an agent of the month several timesServices including quoting, writing and processing applicationsLicensed Health insurance agent in 9 states.

Senior Business Development Specialist

• Employ knowledge of merchant services to match prospects with solutions to meet their needsCross-sell and up-sell additional products to strengthen customer relationshipsMonitor and train new hires and support agents in product knowledge and system usageAcknowledged as an agent of the month many times

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Offered exceptional customer service to differentiate and promote the company brand.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

• Helped customers select products that best fit their personal needs.
• Offered exceptional customer service to differentiate and promote the company brand.
• Maintained visually appealing and effective displays for the entire store.
• Marked clearance products with updated price tags.
• Delivered excellent customer service by greeting and assisting each customer.
• Processed shipments and maintained organized stock shelves.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Communicated clearly and positively with co-workers and management.
• Handled currency and credit transactions quickly and accurately.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Performed all position responsibilities accurately and in a timely manner.
• Worked well with teammates and openly invited coaching from the management team.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Interacted with customers and retail buyers to follow -up on shipping statuses and expedited orders.
• Assisted customers in person and via telephone.

Generate and qualifying prospective customers through outbound calls Enhance awareness of Canon Solutions America and its products/services in the targeted business community Consult with prospective customers on how Canon can provide value to their organizations Works on CRM, Salesforce.com to maintain client informationDisplay strong knowledge of Canon Product and Services during prospect engagement Assure great customer service and response time