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Account Manager Resume Example

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ACCOUNT MANAGER
Summary
Highly motivated, personable, and enthusiastic professional looking to utilize my project management, customer service and sales experience to increase an organizations productivity and growth. With extensive knowledge in word, excel,outlook, Salesforce, CRM, and abilities to grasp concepts, learn technologies, handle situations and explain benefits/options thus resulting in efficient client resolutions and enhanced client satisfaction. Accomplishments recognized by peers and management for always striving to go above and beyond.
Experience
Account Manager09/2015 to 12/2016Company NameCity, State
  • Demonstrated mastery of customer service call script within specified time frames. 
  • Built customer loyalty by placing follow-up calls for customers who reported product issues. 
  • Wrote, proofed and edited sales proposals and correspondence. 
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates. 
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval. 
  • Participated in various incentive programs and contests designed to support achievement of production goals.
Licensed Health Insurance Agent07/2014 to 09/2015Company NameCity, State

Licensed Health Insurance Agent-Contracted by Lighthouse Insurance Group

  • Responsible for informing, educating and matching clients with a health insurance plan that meets their needsTop performer and acknowledged as an agent of the month several timesServices including quoting, writing and processing applicationsLicensed Health insurance agent in 9 states.

Senior Business Development Specialist

  • Employ knowledge of merchant services to match prospects with solutions to meet their needsCross-sell and up-sell additional products to strengthen customer relationshipsMonitor and train new hires and support agents in product knowledge and system usageAcknowledged as an agent of the month many times
Sales Associate05/2012 to 09/2014Company NameCity, State
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Supervisor09/2012 to 07/2014Company NameCity, State
  • Helped customers select products that best fit their personal needs.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Maintained visually appealing and effective displays for the entire store.
  • Marked clearance products with updated price tags.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Processed shipments and maintained organized stock shelves.
Manager09/2009 to 09/2012Company NameCity, State
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with co-workers and management.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Performed all position responsibilities accurately and in a timely manner.
  • Worked well with teammates and openly invited coaching from the management team.
Call Center Intern02/2006 to 07/2006Company NameCity, State
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Interacted with customers and retail buyers to follow -up on shipping statuses and expedited orders.
  • Assisted customers in person and via telephone.
Business Development II12/2017 to CurrentCompany NameCity, State

Generate and qualifying prospective customers through outbound calls Enhance awareness of Canon Solutions America and its products/services in the targeted business community Consult with prospective customers on how Canon can provide value to their organizations Works on CRM, Salesforce.com to maintain client informationDisplay strong knowledge of Canon Product and Services during prospect engagement Assure great customer service and response time 

Education
Licensing
  • Health Insurance Agent in the states of: IL,AZ,OH,GA,CA,MI,TX,TN,PA (2014-2016)
College Of DupageCity, State
  • Liberal Arts courseworkEmphasis in English and Communication
High School Diploma2009Downers Grove South HighSchoolCity, State
  • Member of Speech club and Student council
Skills
Licensed Health Insurance agent, Sales, Customer Service, communication skills, MS Office, CRM Salesforce, POS, administrative, Arts, coaching, CA, council, credit, clients, fast, Insurance, inventory, neat, policies, purchasing, retail, shipping, Speech, telephone
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Resume Overview

School Attended

  • Downers Grove South HighSchool

Job Titles Held:

  • Account Manager
  • Licensed Health Insurance Agent
  • Sales Associate
  • Supervisor
  • Manager
  • Call Center Intern
  • Business Development II

Degrees

  • Licensing
    College Of Dupage
    High School Diploma 2009

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