account manager resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 10 years of progressive experience in security.
Skills
Client Services
Payroll
Scheduling
Contract Compliance
Training
Teamwork and Collaboration
Verbal and Written Communication
Strategic Account Planning
Performance Evaluations
Work History
Account Manager, 03/2019 - Current Aqua Finance – Wausau, WI,
Supervises physical security operations for 300,000 square feet of IT office space and 54-acre campus.
Direct 8 employees to provide 24/7 security operations
Managed team schedules to provide effective security coverage for building needs
Developed improved training methods with focus on public safety and officer awareness
Oversaw staff timekeeping entries and reports
Oversaw team of security officers and managed scheduling and performance evaluations
Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
Conducted fire drills and other simulated emergencies to determine overall site safety
Assessed electronic security systems and reported malfunctions
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
Provided guidance to security staff on appropriate courses of action for diverse situations
Police Officer, 03/2018 - 05/2019 Town Of Cary – Cary, NC,
Policed private 104-acre university campus with over 3,000 students and staff.
Enforced traffic laws and ordinances through visual observation and radar speed detection
Apprehended suspects, read Miranda Rights and transported offenders to jail
Patrolled assigned areas to prevent and detect roadway crimes
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
Gathered necessary information for court appearances and testified as witness under oath in court
Issued traffic citations and electronic tickets for violations of traffic laws
Investigated and reported crimes, accidents, offenses and damage to property
Talked regularly with students, staff, and faculty to establish rapport and become familiar presence in area
Apprehended offenders and conducted interviews and interrogations
911 Communications Supervisor, 02/2007 - 03/2018 Oklahoma – City, STATE,
Take emergency and non-emergency calls from general public and put information into computer CAD system for dispatch
Often dealing with irate, irrational, or emotional callers who have been victims or witnesses of crime
Utilized logic and reason to determine from callers what type of crime had been committed and appropriate police call type code to enter for dispatch
Also dispatching calls via radio system to police officers in field based on priority designation
Job requirements include multi-tasking skills and attention to detail
Use of computers, phone system, radio, and messaging programs
Also interact with other agencies as needed including EMSA (ambulance service), Oklahoma City Fire Department, and other law enforcement agencies including county, city, state, and federal
911 police-civilian supervisory experience supervised 10 or more employees and completed personnel-related paperwork, timesheets, evaluations, and ensured Oklahoma City Police Department policies and procedures were followed
Experience with computer-aided dispatch system including VisiCad, Vesta, closed-circuit security cameras, dispatching recorders of both phone and radio systems, and AVL and GPS systems that monitor officer's vehicle locations
Over 11 years of experience in dealing with and operating law enforcement-specific computer hardware and software applications
Education
Bachelor of Arts: Public Safety - Criminal Justice, Expected in 12/2022 - Purdue University - West Lafayette, IN GPA: Status -
Purdue Global University in certifications in corporate security, management, and customer service. Completed certification, GPA: 4.0. Bachelor's Degree GPA: 3.97, with 174 credits earned in the last 12 months.
Dean's List Spring 2022
Dean's List Fall 2022
Member of Salute (Veterans) Honor Society
Member of Golden Key Honor Society
Graduated Magna Cum Laude
Building Customer Sales And Loyalty Certificate: Customer Service, Expected in 04/2021 - Purdue University Global - West Lafayette, IN, GPA: Status -
Professional Awards
Army Achievement Medal Police Service Award Securitas Manager of the Quarter 2020 Securitas Manager of the Quarter 2021 Securitas Certificate of Merit - 2021, Purdue University Global Dean's Honor Roll - 2022
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