Account Manager Resume Example
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ACCOUNT MANAGER
Professional Background
Detail-oriented Account Manager with over 10 years experience in the healthcare industry.
Skill Highlights
Hospitals Sales and Account Management Microsoft Office (Outlook, Word, Excel, Powerpoint) CRM (Salesforce.com) AS/400 ERP Systems (JD Edwards) |
Professional Experience
Account Manager08/2012 to CurrentAtlantic Health SystemWest Orange , NJ
- Responsible for the launch and ongoing account management of 3PL pharmaceutical specialty distribution programs.
- Operate as the business owner (internally and externally) and key interface amongst all functional business areas.
- Conduct Quarterly Business Reviews to assess sales trends, including customer and product specific details.
- Manage and ensure standard operating procedures are followed to ensure efficient sales and delivery of products.
- Responsible for both document and process change management.
- Assist in the development of training curriculum for all program team members.
- Manage projects and client expectations, and ensure tight deadlines are met.
- Act as consultant with clients to uncover needs and present solutions.
- Develop relationships and collaborate with various levels within the manufacturer: CFO, CIO, Director of Supply Chain, and others.
- Successfully implemented three new programs from FDA approval to marketplace.
Regional Client Manager03/2010 to 08/2012Reliance StandardKY, State
- Responsible for the spend management segment (GPO) of seven acute care facilities.
- Managed a $40 million budget; realized 101% of the 2011 goal Produced savings letters and obtained signature on more than $500,000 dollars in savings for top 3 budgeted clients in 2011.
- Developed relationships and collaborated with various levels within the hospital: CEO, CFO, Materials Management, Buyers, and Clinicians.
- Created quarterly work plans for product conversion and tier optimization to maximize potential savings.
- Analyzed and compared Purchase Order data against contracted vendors to create effective work plans.
- Utilized cross reference data to create savings analysis to drive conversion initiatives.
- Determined solutions that meet customers' needs and streamline results with that of the GPO's portfolio negotiation timeline.
- Effectively implemented a 125 bed hospital in 2012 and realized $100,000 in annual savings in 6 months.
- Utilized purchase order history and presented the appropriate Letters of Commitment.
- Followed up with vendors and worked closely with distribution partners to ensure proper pricing and tier levels were linked.
- Prioritized high-dollar, off-contract purchases as conversion opportunities to realize the best savings quickly.
- Effectively communicated contract updates, new price sheets, new Letters of Commitment to Materials Managers and buyers, eliminating any potential pricing discrepancies.
- Acted as a liaison between hospitals and vendors to present different products and explain savings potential.
- Participated in Value Analysis Team meetings to discuss clinical trials and financial impact.
- Identified upsell potential in untapped consulting, technological, and other value-add services by working closely with the sales team.
- Assisted in closing new GPO surgical center business, as well as EDI platform for existing customer in Q1 2012.
Customer Integration Manager01/2008 to 02/2010Verisk AnalyticsPaducah , KY
- Managed over 100 accounts of medical facilities.
- Provided supply chain solutions & strategic direction to maximize business growth.
- Worked directly with Operation Planning & Sale teams to best communicate demand management to field team.
- Analyzed client data utilizing Business Objects and Excel to provide recommendations for inventory level optimization, identify up-sell and cost savings opportunities.
- Monitored and tracked client goals and guarantees on a monthly basis.
- Controlled KPI's to proactively respond to customer needs and expectations.
- Implemented Advantage Operating Room company program that encourages hospitals to purchase remanufactured operating room devices.
- Visited facilities to train and assist hospital staff to ensure compliance.
- Created business reviews for key hospitals to highlight current savings and provide missed opportunities analysis.
- Established solid relationships with all levels of medical staff while maintaining account integrity.
- Initiated new businesses; follow-through from inception to proper account management and appropriate hospital participation.
- Assisted with complex customer supply chain solutions; maintain strong distributor relationships.
- Recognized with an outstanding employee award for exceeding internal customer expectations Q3 2009.
- Successfully completed first module of Association for Operations Management (APICS) certification.
Education and Training
Bachelor of Science: Business2003Indiana University
Kelley School of BusinessCity, State, USA
Skills
account management, streamline, AS/400, budget, Business Objects, business owner, change management, closing, com, consultant, consulting, conversion, CRM, client, clients, delivery, direction, EDI, ERP, FDA approval, financial, functional, inventory, JD Edwards, Letters, Director, Materials, Materials Management, meetings, Excel, Microsoft Office, Outlook, Powerpoint, Word, negotiation, Operations Management, optimization, pricing, sales, strategic, Supply Chain
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Resume Overview
School Attended
- Indiana University Kelley School of Business
Job Titles Held:
- Account Manager
- Regional Client Manager
- Customer Integration Manager
Degrees
- Bachelor of Science : Business 2003
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