Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Accomplishments
Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Achieved quote by completing sales goals with accuracy and efficiency.
Supervised team of 7 staff members.
Skills
New account creation
Order management
CRM Systems
Systems and software programs
Product and service sales
Relationship building and management
Brand Management
Converting leads
Networking skills
Sales analysis
Customer rapport
Account management
Local contracts
Upselling
Forecasting abilities
Work History
Account Manager, 12/2014 - Current Avery Dennison Corporation – Azusa, CA,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Managed book of business worth $11 Million across 22 accounts.
Achieved monthly quota and grew sales to $11 million within 12 months.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Oversaw new business development and customer servicing.
Educated clients on various Medline branded products and updated account information to maintain high standards of client service.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Buyer, 10/2013 - 12/2014 Bio-Techne – Sacramento, CA,
Met with suppliers to assess changes and determine proper courses of action.
Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Maintained key item stock levels and wrote or expedited purchase orders.
Documented purchasing information in Lawson to maintain detailed and accurate records.
Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
Participated in team-building activities to enhance working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Improved operations through consistent hard work and dedication.
Certified Surgical Technologist, 08/2010 - 10/2013 Mid-Columbia Medical Center – The Dalles, OR,
Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, burns and plastic surgery procedures.
Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
Collected, prepared, and disposed of medical specimens.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
Used sutures, staples, clips and other tools to close wounds.
Created safe operating environments for invasive and non-invasive procedures.
Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
Evaluated procedure needs and set up equipment, tools, supplies and instruments.
Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine and orthopedic trauma treatment.
Setup operating and surgery rooms for patients, including preparing equipment and supplies for upcoming procedures.
Maintained high infection control standards.
Worked with vendors for speedy procurement of services and equipment.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Education
: Applies Sciences, Expected in - South Plains College - Levelland, TX GPA:
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