account manager resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Achieved quote by completing sales goals with accuracy and efficiency.
  • Supervised team of 7 staff members.
  • New account creation
  • Order management
  • CRM Systems
  • Systems and software programs
  • Product and service sales
  • Relationship building and management
  • Brand Management
  • Converting leads
  • Networking skills
  • Sales analysis
  • Customer rapport
  • Account management
  • Local contracts
  • Upselling
  • Forecasting abilities
Work History
Account Manager, 12/2014 to Current
Avery Dennison CorporationAzusa, CA,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Managed book of business worth $11 Million across 22 accounts.
  • Achieved monthly quota and grew sales to $11 million within 12 months.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Oversaw new business development and customer servicing.
  • Educated clients on various Medline branded products and updated account information to maintain high standards of client service.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Buyer, 10/2013 to 12/2014
Bio-TechneSacramento, CA,
  • Met with suppliers to assess changes and determine proper courses of action.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Documented purchasing information in Lawson to maintain detailed and accurate records.
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • Participated in team-building activities to enhance working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
Certified Surgical Technologist, 08/2010 to 10/2013
Mid-Columbia Medical CenterThe Dalles, OR,
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, burns and plastic surgery procedures.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
  • Collected, prepared, and disposed of medical specimens.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Used sutures, staples, clips and other tools to close wounds.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
  • Evaluated procedure needs and set up equipment, tools, supplies and instruments.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine and orthopedic trauma treatment.
  • Setup operating and surgery rooms for patients, including preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Worked with vendors for speedy procurement of services and equipment.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
: Applies Sciences, Expected in
South Plains College - Levelland, TX

Association of Surgical Technologist


Certified Surgical Technologist

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Resume Overview

School Attended

  • South Plains College

Job Titles Held:

  • Account Manager
  • Buyer
  • Certified Surgical Technologist


  • Some College (No Degree)

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