account manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Organized Account Management with more than 10 years of experience. Providing detailed, hands-on corporate leadership. Knowledgeable in Insurance Personal and Commercial.
Creates and implements effective customer service to exceed company expectations. Proven ability to develop productive relationships with people at all levels. Hardworking Account Manager with 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing accounts. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated high school student with a track record of academic excellence looking for full time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Skills
Customer relations
Reporting
Adobe software proficiency
Auditing
Regulatory Compliance
Experience
Account Manager, 07/2020 - Current Black Hills Corporation – Wichita, KS,
Top
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Achieved client loyalty through quality, productivity, service and proactive management.
Communicated with insured to provide information on products to meet their needs.
Developed positive rapport with potential and current clients to increase loyalty and satisfaction.
Processed Endorsements
Maximized all markets to find products through experience marketing, providing exceptional customer service.
Contacted each insureds to discuss needs, resolve issues and introduce new products.
Managed all accounts sold and assisted other employees.
Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Oversaw key accounts to align with individual needs.
Quote new and renewals
Excellent communication
Provided quick turnaround time when customers called with questions.
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Sales Associate, 04/2013 - 10/2020 Oak Street Health – Hoffman Estates, IL,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Won store sales competition for [Task], resulting in [Result].
Offered product and service consultations and employed upselling techniques.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Educated customers on product and service offerings.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Coordinated complex contract administration, including defining project milestones and developing budget.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
Mitigated work flow down time, accurately scheduling enterprise service installation completion.
Managed inspection activities and reports for [Type] and [Type] agencies.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Completed full-scale project plans, including overseeing engineering activities and design processes.
Education and Training
High School Diploma: , Expected in 05/1995 - West Memphis High School - West Memphis, AR, GPA: Status -
: Insurance License, Expected in - AR, MS, TN, TX - Life, Health, Property & Casualty , GPA: Status -
: , Expected in - Ambassador Chamber Of Commerce - Madison, MS, GPA: Status -
: , Expected in - BNI-Growth Coordinator - Madison, MS, GPA: Status -
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