Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Liaised between accountholders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
02/2018 to 05/2020
Licensed RealtorWindermere Real Estate – Cathlamet, WA,
Promoted sales of properties through advertisements, open houses and online advertising platforms.
Used CRM to develop and maintain list of properties suited to different needs and budgets.
Wrote effective listings detailing property features, resulting in 45% increase in showings.
Informed home buyer of sales, construction and warranty processes.
Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Generated 65% increase in new client acquisition through targeted neighborhood ad strategies.
Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 35%.
Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Generated leads for sales and rental properties through cold calls and referrals.
Handled over 5 weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
02/2013 to 05/2018
Enrollment Operations SupervisorWillis Towers Watsons – City, STATE,
Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Drove operational improvements which resulted in savings and improved profit margins.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
Achieved top sales status in region and company.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
Responded to customer calls within hours to swiftly resolve issues and answer questions.
01/2012 to 02/2016
RealtorSilver Home Realty – City, STATE,
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
Collected fees and documented payment processes for property transactions.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Built and established new business opportunities and managed more than 50 existing clients.
Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
Education
Expected in 07/2010
: Real Estate Kaplan University - Online, GPA:
Expected in 08/2006
High School Diploma: Flower Mound High School - Flower Mound, TX, GPA:
Accomplishments
#1 Producer in Sales for the medicare department at Willis Towers Watsons.
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