Account Manager Resume Example LSG Skychefs, Inc

ACCOUNT MANAGER

Professional Summary

Adept individual with more than 15 years working in various management roles. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring co-workers and associates at all levels of organization and relevant functions.

Skills

Account oversight
Customer rapport
Account management
Business process optimization

Prioritizing workflows
Relationship building and management
Staff Management

Work History

Account Manager, 01/2018 to 04/2020
LSG Skychefs, Inc – Houston, TX

Liaised between airline customers and various departments, communicating effectively to maintain customer satisfaction and endorse company standards.
Analyzed account details such as provisioning and ancillaries, billing and loading data, and customer feedback to enhance understanding of client standards and requirements.
Enhanced customer rapport by providing individualized customer service and developing relationships with account holders.
Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate anticipated revenues.

Business Unit Manager, 05/2015 to 12/2017
LSG Skychefs, Inc – Austin, TX

Hired, managed, developed and trained senior staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using SAP and CBASE technology.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Drove implementation of CBASE software to automate facility operations, including production and administrative functions.

Operations Manager, 02/2003 to 05/2015
LSG Skychefs, Inc – Tulsa, OK

Evaluated periodic forecasts to assess anticipated resource requirements.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Implemented policies and standard operating procedures for sustained performance.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Developed and implemented daily operations plans such as delivery routes, employee assignments and cost saving strategies.
Conducted routine performance reviews, offering praise and recommendations for improvement.
Developed andsubmitted strategy and initiative reports to highlight current actions and proposed changes to corporate management.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Documented safety action plans, quality initiatives, and team performance as per company precedent.
Assessed financial statements and labor reports to evaluate business performance, develop targeted improvements and implement changes resulting in positive performance.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Maximized productivity and management systems by establishing specific goals and managing operations.
Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Monitored employee productivity and optimized procedures to improve efficiency.
Ensured compliance with best business practices throughout organization.

Education

High School Diploma: 05/1987
Central High School - Tulsa, OK

Certifications

ServSafe

Resume Overview

Companies Worked For:

LSG Skychefs, Inc

School Attended

Central High School

Job Titles Held:

Account Manager
Business Unit Manager
Operations Manager

Degrees

High School Diploma : 05/1987

Account Manager Resume Example

Resume Score: 80%

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