Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Skills
Account development
Researched sales leads
Client Development
Database Management
Business Development
Vendor management
Sales Reporting
Territory Management
Cold calling skills
Client rapport
CRM Systems
Lead prospecting
Converting leads
Account management
Networking skills
Goals and performance
Account oversight
Strategic planning
Business development and planning
Outbound telephone marketing
Upselling
Customer rapport
Brand Management
Account servicing skills
Sales expertise
Checking quotes
Relationship building and management
Systems and software programs
National accounts
Service support
Fluent in Language
New business generation
Banking
Loans
Business relationship cultivation
Product knowledge
Client Relationships
Strategic selling
Written and verbal communication
Education
SUNY College At New PaltzNew Paltz, NYExpected in 12/2015 – –Business Management :Business - GPA:
Hudson Valley Community CollegeTroy, NYExpected in 06/2013 – –Associate Of Business Administration:Business Administration - GPA:
Certifications
CNP - Certified Notary Public
Work History
Brainpop - Account Manager New York, NY, 02/2019 - Current
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Liaised between account holders and various departments.
Oversaw new business development and customer servicing.
Listened attentively to client feedback and worked with product development team to introduce new services.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Educated clients on new Product or service and updated account information to maintain high standards of client service.
Contributed to annual revenue goals by selling new services and developing new accounts.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Created and executed account strategies to present services to key decision makers.
Prospected new clientele through networking, cold calling, canvassing and referrals.
Identified client business needs by gaining understanding of goals, objectives and processes.
Used targeted questioning strategies to discover insight on prospect needs and requirements.
Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
Upsold special packages while preparing quotes for potential clients.
Managed Number accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Expanded sales by Number% by facilitating client satisfaction and renewing customer relations.
Negotiated prices for products and freights to decrease overall costs by Number%.
Managed book of business worth $Amount across Number accounts.
Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $Amount in sales.
Achieved monthly quota and grew sales to $Amount within Timeframe.
Church Mutual Insurance Company - Relationship Manager Dallas, TX, 12/2018 - 02/2019
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Generated new business and referral clients in partnership with financial advisors and branch team.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Worked with clients to address and respond to client and partnership management issues.
Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Networked with business leaders and executives to identify clientele within local community.
Myeyedr - Sales Associate Orange Park, FL, 05/2018 - 12/2018
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Solved customer challenges by offering relevant products and services.
Maintained records related to sales, returns and inventory availability.
Achieved perfect attendance and on-time record.
Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Increased sales by offering advice on purchases and promoting additional products.
Red Wing Shoe Company, Inc. - Management Trainee Dartmouth, MA, 02/2017 - 05/2018
Assisted established management staff with operational oversight, business development and process improvement strategies.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Regulated service delivery to keep operations productive and in line with budget requirements.
Excelled in every store position and regularly backed up front-line staff.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Aligned team actions with company policies and industry standards.
Explained services and products to customers in friendly and engaging way.
Shouldered management responsibilities during absence of manager.
Forecasted business needs and scheduled employees to meet expected demands.
Reviewed financial accounts for accuracy and resolved discrepancies.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
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