Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Skills
  • Account development
  • Researched sales leads
  • Client Development
  • Database Management
  • Business Development
  • Vendor management
  • Sales Reporting
  • Territory Management
  • Cold calling skills
  • Client rapport
  • CRM Systems
  • Lead prospecting
  • Converting leads
  • Account management
  • Networking skills
  • Goals and performance
  • Account oversight
  • Strategic planning
  • Business development and planning
  • Outbound telephone marketing
  • Upselling
  • Customer rapport
  • Brand Management
  • Account servicing skills
  • Sales expertise
  • Checking quotes
  • Relationship building and management
  • Systems and software programs
  • National accounts
  • Service support
  • Fluent in Language
  • New business generation
  • Banking
  • Loans
  • Business relationship cultivation
  • Product knowledge
  • Client Relationships
  • Strategic selling
  • Written and verbal communication
Education
SUNY College At New Paltz New Paltz, NY Expected in 12/2015 Business Management : Business - GPA :
Hudson Valley Community College Troy, NY Expected in 06/2013 Associate Of Business Administration : Business Administration - GPA :
Certifications
  • CNP - Certified Notary Public
Work History
Brainpop - Account Manager
New York, NY, 02/2019 - Current
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Liaised between account holders and various departments.
  • Oversaw new business development and customer servicing.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new Product or service and updated account information to maintain high standards of client service.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Created and executed account strategies to present services to key decision makers.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Upsold special packages while preparing quotes for potential clients.
  • Managed Number accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Expanded sales by Number% by facilitating client satisfaction and renewing customer relations.
  • Negotiated prices for products and freights to decrease overall costs by Number%.
  • Managed book of business worth $Amount across Number accounts.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $Amount in sales.
  • Achieved monthly quota and grew sales to $Amount within Timeframe.
Church Mutual Insurance Company - Relationship Manager
Dallas, TX, 12/2018 - 02/2019
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Worked with clients to address and respond to client and partnership management issues.
  • Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Networked with business leaders and executives to identify clientele within local community.
Myeyedr - Sales Associate
Orange Park, FL, 05/2018 - 12/2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Achieved perfect attendance and on-time record.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
Red Wing Shoe Company, Inc. - Management Trainee
Dartmouth, MA, 02/2017 - 05/2018
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Regulated service delivery to keep operations productive and in line with budget requirements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Aligned team actions with company policies and industry standards.
  • Explained services and products to customers in friendly and engaging way.
  • Shouldered management responsibilities during absence of manager.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed and mentored team of Number employees.

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Resume Overview

School Attended

  • SUNY College At New Paltz
  • Hudson Valley Community College

Job Titles Held:

  • Account Manager
  • Relationship Manager
  • Sales Associate
  • Management Trainee

Degrees

  • Business Management
  • Associate Of Business Administration

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