(555) 432-1000 - - resumesample@example.com - -
Looking for an Customer Service position where I can utilize my Experiences and knowledge and skills.
Visual Basics, Adobe Photoshop, Microsoft Excel, Microsoft PowerPoint, Microsoft Word Operating System: Windows XP, Windows Vista, Window 7, Window 8 Languages: C++, HTML, Java Databases: MS Access, MySqlExcellent multi-tasker Strong communication skills Flexible schedule Personnel training and development Superb sales professional Proficient in MS Office Cash handling accuracy Employee scheduling Inventory control procedures |
Consistently exceeded daily sales targets with an average of $[Amount] in sales each day.
Met monthly sales goals for [Number] months straight.
Routinely helped as many as [Number] customers each day in a high-volume retail outlet.
Contributed to a [Number]% drop in shoplifting through increased awareness and intervention measures.
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
Fulfilled all supervisory duties when Store Manager was on vacation.
Named “Associate of the Quarter” for exceeding all customer service goals.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Managed a portfolio of [Number] accounts, which generated $[Amount] in revenue per [Time period].
- Scheduled an average of [Number] appointments per [Time period].
- Upsold add-on services to existing customers, generating incremental revenue of $[Amount] per [Time period].
- Addressed customer questions and concerns regarding products, prices and availability.
- Trained sales teams on educational products at seminars and special events.
- Recommended [Product or Service name] to customers based on their needs and interests, resulting in [Result 1] and [Result 2].
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
•Kiosk Management .
•Routine POA And POS Usage.
•Everyday Inventory check.
•Pre-orders ,Sales ,Trade-in Cellphone.
•Exchange and Returning cellphones.
•Working with Cash registers And Restocking , Price tagging.
•Sale Marketing ,Transferring guests pictures and data and contacts.
•Trouble shooting cellphones.
•Trade-in Apple products and other cellphones.
•Complete one year of one source university training for mobile agent .
•Best customer service of the year award.
•Passed the management training course.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
•Marking-Out
•Price checking and Tagging .
•Cashier and Money handling.
•Carry-out product and helping Customers.
•Processing the money deposit.
•Key Holder And Management.
•Customer service .
•Scheduling Employees And Managing the store.
Reduced and controlled expenses by [actions].
Surpassed revenue goals in four consecutive quarters.
Diablo Valley College - Pleasant hill, CA
GPA: GPA: 3.2
Top [Number]% of class
Marketing and Advertising coursework
Communications, English and Journalism coursework
Coursework in Public Relations
Advanced coursework in [Language]
Harrisburg Area Community College - Harrisburg, PA
Accounting Management, Adobe Photoshop, C++, Databases, Database Management, HTML, Java, Microsoft Access, MS Access, Microsoft Excel, Microsoft PowerPoint, Windows, Window 7, Window 8, Windows XP, Microsoft Word, MySql, Networking, Operating System, Vista, Visual Basics
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
- Cash handling
- Able to lift [number] pounds
- Shipping and receivingCareful and active listener
- Professional and friendly,Strong public speaker.
- Multi-tasking
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Resume Overview
School Attended
- Diablo Valley College
- Harrisburg Area Community College
Job Titles Held:
- Account Manager
- Mobile Solutions kiosk In target
- Key Holder And Sales
Degrees
- Associate of Arts
- Course Work Information, People, and Technology, IST 110 Networking and Communication, IST 210 Microsoft Access, CIS 105 Database Management, IST Organization and Design of Information System, IST 301 Accounting Management Organization and design of information system user and system principle IST 331 Introduction to computer languages IST 240
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