Motivational leader and organizational problem-solver with advanced supervisory, team building and client service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Excellent communication skills
Cross-functional collaboration
Fluent in English and Spanish
Complex problem solving
Networking abilities
Goal-oriented
Project management
CRM
Focused on customer satisfaction
Training and coaching
Task delegation
Leadership
Time management
Conflict resolution
Organizational skills
Active listening
Reliable and trustworthy
Analytical
Decision-making
Education and Training
University of Central FloridaOrlando, FLExpected in ā āBachelor of Science:Speech Pathology - GPA:
Valencia CollegeOrlando, FLExpected in ā āAssociate of Applied Science:Business Administration - GPA:
Experience
Carolina Handling - Account Manager Birmingham, AL, 04/2019 - Current
Consistently provide subject matter expertise for clients and new associates through guidance, training and technical expertise.
Regularly perform analysis of accounts to identify successes and opportunities for improvement.
Assist in the creation and implementation of new processes and procedures such as CEH and the knowledge search database for internal representatives.
Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, mid year conversions, etc.
Oversaw multiple accounts and worked diligently to meet and surmount performance goals.
Promoted client satisfaction by working with operational teams for proper resolution of service issues.
Worked extremely well under strict deadlines and responded to service requests and emergency call-outs.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Interacted with key client management to gather information, resolve tax-related problems and discuss business and process improvements.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Bertelsmann - Client Support Consultant Colorado Springs, CO, 05/2017 - 04/2019
Committed to apply industry and product knowledge to implement, guide, and support client tax account set ups and changes in compliance with PEO requirements, tax regulations, ADP policies, and client expectations.
Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
Established and maintained client relationships through superb communication.
Articulated Smart Compliance value and explained options and differences to maximize customer satisfaction while driving sales.
Created forecasts of opportunities and documented all follow-up communications in Siebel CRM system.
Drove new clients and avenues to build relationships and grow business opportunities.
Benedictine Health System - Business Office Manager New Brighton, MN, 12/2013 - 05/2016
Supervised Multi Point Vehicle Inspections, Payroll and sales forecasting of 6-member team.
Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Monitored daily operations and implemented changes to ensure highest quality repairs and services for each client.
Created professional memoranda, letters and marketing copy.
Planned and executed promotional events in-store to increase business and sales revenues.
Loaded consumer loan applications into the Synchrony loan processing program.
Idi Distributors - Sales Representative Austin, TX, 01/2011 - 12/2013
Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.
Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.
Generated sales by cold-calling and closing prospects.
Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Activities and Honors
Member, Alumni Association-
Adelante Business Resource Group
Generations Business Resource Group
Orlando Economic Partnership
Angel Tree Volunteer-
The Salvation Army
SOAR Presenter
Accomplishments
Consistently maintained high client experience ratings.
Promoted from Associate Account Manager to Account Manager, along with a quarter promotion in less than 12-months.
Recognized as Employee of the month for outstanding performance and team contributions.
Improved delivery of knowledge search database and CEH by providing insightful expertise, realizing overall increase in employee satisfaction.
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