Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Prepare source data for computer entry by compiling and sorting information.
- Process customer and account documents by reviewing data for deficiencies and resolving the problem
-Answer incoming calls from sales reps regarding changes and add on.
- Daily maintenance on accounts which include phone changes, address change, anything to do with the account set up and maintenance.
- Assisted with problem resolution and trouble shooting to resolve customer issues.
- Receive and enter orders and take effective ownership of customer requests.
- Identify and resolve problems and or complaints from customers to meet the needs of the customer appropriate resolution.
- File and record all sales order transactions to maintain customer records.
- Meet productivity and quality requirements for order entry.
- Maintain customer confidence and protect operations by keeping information confidential.
- Service Specialist for Copier and Fax Orders.
- Check pricing and approvals from sales.
- Take calls from varies sales reps, managers and processors.
- Make sure orders are correct and process orders for pickup of old equipment and complete orders for billing.
-Solve billing errors and do corrections to bills and orders.
- Ensure complete accuracy of bills and accounts.
- Take incoming calls on an inbound ACD.
- Process orders and solve customer problems.
- Collection on bills, adjustments on accounts.
- Sell strategic products and residential services.
- Restore services upon receipt of money.
- Work with numerous departments to solve problems.
- Take payments over phone and post in Electronic check system.
- Did Transport, Carrier and Switched billing and customer contact.
- Receive and process billing for completed orders.
- Process adjustments each month for billing.
- Did backup billing project.
- Reconciliation of customer accounts and customer service for handling incoming calls regarding all account inquiries.
- Work closely with the sales support specialist to ensure customer satisfaction.
- Did outstanding customer service on all calls
- Sales, service and billing consultant for residential, small business and large business customers.
- Problem solving includes development of service plans to meet customers individual needs.
- Resolved billing problems and collection of bills.
- Resolved Customer disputes.
- Took numerous calls daily on an inbound ACD.
- Consistently met deadlines in a high stress environment.
- Data entry of orders for customers.
- Worked on numerous projects.
Needed for job in Telecommunications.
This was needed for my job.
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