LiveCareer-Resume

account executive tax resolution specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Accounts Receivable Specialist with two years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.

Hardworking and reliable account executive with strong ability in negotiating with the Internal Revenue Service and state taxing authorities for favorable outcomes (savings) from clients tax bills. Offering outstanding communication and results for over 170 clients, on average. HIghly organized, proactive and punctual with team-oriented mentality.

Skills
  • Financial Documentation
  • Attention to Detail
  • Customer Relationship Management
  • Terms Review and Enforcement
  • Problem Investigation
  • Service Quality Standards
  • Payment Processing
  • Customer Advising and Referral
  • Updating Customer Accounts
  • Negotiation and Resolution
  • Automated Account Review
  • Correspondence Sorting and Filing
  • AR Aging Reports
  • Customer Locating
  • Personalized Financial Reviews
  • Persuasive Negotiation
  • Account Monitoring
  • Problem Identification
  • Conflict Resolution
  • Administration and Management
  • Analytical and Critical Thinking
  • Letter of Appeal Writing
  • Automated Document Scanning
  • Organizational Skills
  • Microsoft Office
  • Basic Mathematics
  • Verbal and Written Communication
  • Social Perception
  • Insurance Company Communication
  • Spreadsheet Tracking
  • Work Planning and Prioritization
  • Time Management
  • Needs Assessment
  • Relationship Building
  • Pleasant Telephone Demeanor
  • Paperwork Processing
  • Database Maintenance
  • Training and Teaching
  • Presentation Skills
  • Documentation and Recordkeeping
  • Amplified Telephones
  • Quality Standards Compliance
  • Creative Problem Solving
  • Clear Communication
  • Word Processing
  • Multifaceted Research
  • Categorization and Classification
  • Decision Making
Education and Training
Radford University Radford, VA Expected in 05/1992 Bachelor of Arts : Accounting/Business - GPA :
Experience
Iap Worldwide Services - Account Executive/Tax Resolution Specialist
Mobile Position, MD, 05/2011 - 08/2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Iqor - Production Control Clerk
Ada, OK, 11/2008 - 05/2010
  • Planned and monitored material movement in production cycles.
  • Monitored production flow and troubleshot bottlenecks and other issues.
  • Managed and planned production schedule to promote on-time delivery of customer orders.
  • Filled out routine paperwork about staffing, output and inventory control.
  • Developed inventory control techniques to reduce losses and maintain optimal levels.
  • Managed movement of materials and product through production.
  • Provided technical assistance and information to staff regarding planning program areas and ordinances.
Iqor - Customer Service Representative
Crestview, FL, 10/2004 - 04/2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
Verizon Inc - Customer Service Representative
City, STATE, 09/1996 - 11/2003
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Exceeded company productivity standards on consistent basis.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Radford University

Job Titles Held:

  • Account Executive/Tax Resolution Specialist
  • Production Control Clerk
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: