account executive resume example with 3+ years of experience
JessicaClaire
Process Improvement Specialist
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
LinkedIn:
Professional Summary
I am an experienced professional with a wide range of skills and talents. I have a strong passion for process improvement, training, employee development, and project management. I am someone that decision makers can depend on to get the job done in a way that drives the success of the team as well as the business. I am a fast learner that can identify areas of opportunity and quickly develop solutions to improve or fix them. Bring me onto your team and I will become an asset that you can rely on long-term!
Skills
Knowledge of Industrial Standards
Account Management
Customer Relationships
Organizational Systems
Continuous Improvement Management
Special Projects
Business Operations
CRM Software
Persuasive Negotiations
Teamwork and Collaboration
Customer Service
Verbal and Written Communication
Work History
Account Executive, 01/2022 - 05/2022 Kellogg Company – Rogers, AR,
Built and strengthened relationships with new and existing clients to drive revenue growth.
Prospected new clientele through networking and referrals.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Contacted customers as issues arose to provide prompt resolutions.
Communicated between internal and external stakeholders, clients and vendors.
Recorded and maintained sales prospect and sales data within customer relationship management system.
Changed existing processes and implemented new processes to improve efficiency.
Evaluated current processes to develop improvement plans.
Produced detailed and relevant reports for use in making business decisions.
Communicated deficits in AgencyBloc performance to senior leadership, recommending appropriate corrective measures.
Collaborated with stakeholders to enhance CRM system utilization and efficiency by customizing business processes.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Senior Account Specialist, 11/2019 - 01/2022 Publicis Groupe Sa – Beavercreek, OH,
Set up new customer accounts and updated existing profiles with latest information.
Adhered to standards of quality and service as well as all compliance requirements.
Completed routine and complex account updates to resolve problems.
Reviewed account activity to assess financial status and evaluate discrepancies.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Prospected for new customers in target areas or demographics to bring in new business.
Proposed additional service options to clients to capitalize on upsell opportunities.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Exceptional computer skills
Trained new employees on customer service, DOT Regulations, invoicing, and organizing strategies.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Kept detailed records of daily activities through online customer database.
Liaised between clients and support team(s) to quickly resolve issues.
Consulted with businesses to supply accurate product and service information.
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