Account Executive, Client Services Resume Example Situation Interactive

ACCOUNT EXECUTIVE, CLIENT SERVICES

Professional Summary

A diligent and forward-thinking Communications professional with an organized and competitive nature, complemented by a sense of humor. An effective communication style, strategic planning strength and ability to resolve conflicts.

Skills

Online Digital Marketing, Traditional Marketing, Public Relations, Project Management, Social Media
Strategic Planning and Brand Management
Communication and Networking
Creative Writing and Ideation

Google Suite, Outlook, Workamajig, WordPress, MailChimp, Constant Contact, Cision, Microsoft Office (Excel, Word Doc, Power Point)
Presentation and Public Speaking
Press Release and Media Kits
Office Administration

Work History

04/2019 to CurrentAccount Executive, Client ServicesSituation Interactive | New York, NY

Serve as the operating Marketing Manager for external and internal teams across an array of Broadway accounts.
Ensure that our clients receive outstanding service to not only maintain, but to extend relationships for future business opportunities.
Interact with clients on daily basis to quickly alleviate issues and provide project updates.
Responsible not only for the day-to-day project management and workflow, but also for proactive, forward thinking, maintenance of macro strategy and brand, and serve as the overseer of media campaigns and incremental opportunities.
Responsible for quality assurance of all creative - including websites, social posts and media campaigns ahead of go live.
Collaborate with internal departments to present quarterly marketing plans, as well as weekly agendas, to clients and other agency partners.
Update and maintain client media and production budgets.
Achieve high staff morale through effective communication, prompt problem resolution and facilitation of a proactive, efficient and positive work environment.
Serve as the Client Services Intern Mentor - I construct 8-week learning programs that focus on professional development and growth as a member of the Client Services Team.
Assist with the new hire interview process to help ensure potential team members are suitable for the agency and associated workload.

04/2017 to 04/2019Assistant Account ExecutiveSituation Interactive | New York, NY

Opened all client projects in a project management system and ensured their timely completion; expected to troubleshoot issues and identify potential complications; oversaw and maintained the day-to-day workflow.
Served as primary point of contact for all internal and external communications; collaborated with all agency departments efficiently to continue to meet and exceed client expectations.
Led the charge on the execution and coordination of sweepstakes, photo and video shoots, and quality assurance of various social and paid media campaigns.
Managed various administrative tasks, including scheduling, setup and breakdown of meetings and travel accommodations.

01/2016 to 04/2017Manager Painting With A Twist | Haddonfield, NJ

Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Entrusted to open and close the studio and moderate all studio happenings; improved both the patron and employee experience by maintaining the cleanliness and upkeep of the store and through effective communicative efforts.
Served as primary point of contact for both patrons and employees through phone, email and in-person interactions.
Managed the company's Facebook page, engaged patrons through the coordination of various giveaways and online contests and assisted in the hiring process; responsible for budget management and the booking of various classes, private parties and charitable fundraisers.

08/2015 to 06/2016Public Relations Apprentice Walnut Street Theatre | Philadelphia, PA

Monitored social media and online sources for industry trends; verified merit and credibility through extensive research for targeting suitable audiences, locating fitting influencers and in-depth fact-finding.
Supported the needs of both the Creative Director of the theatre, as well as the heads of the Marketing Department, with skill and efficiency.
Spearheaded weekly meetings to discuss project and departmental updates, ideas and opportunities.
Improved visibility and heightened awareness for the Walnut by creating marketing videos for theatre productions, assisted with promotional press appearances and pitches, managed the construction of headshot boards and compiled, and quality assured the Playbills for each production.
Engaged viewers by developing social media presence through Facebook, YouTube, and Instagram outreach, and served as the main photographer for events, appearances, and all theatre openings.
Managed the upkeep of a 50,000-subscriber base via press releases, public service announcements (PSAs), invitations, mailing campaigns, and press kits.
Increased office efficiency by organizing and filing clippings and photos, as well as managing various administrative tasks.

Education

05/2015Bachelor of Arts | CommunicationsMarist College, Poughkeepsie, NY

Graduated Magna Cum Laude with High Honors | English Honors Society |

Dean's List All Four Years

Theater Scholarship Recipient

Member of PRSSA, and Marist College Student Government

Member of the Marist College Dance Team

Served as the Marketing Manager for the 2014-2015 Season

English/Communications Department Tutor

Resume Overview

Companies Worked For:

Situation Interactive
Painting With A Twist
Walnut Street Theatre

School Attended

Marist College

Job Titles Held:

Account Executive, Client Services
Assistant Account Executive
Manager
Public Relations Apprentice

Degrees

05/2015 Bachelor of Arts | Communications

Account Executive, Client Services Resume Example

Resume Score: 80%

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