LiveCareer-Resume

account executive resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.

Skills
  • Service Coordination
  • Sales Strategies Implementation
  • Account Management
  • Budget Management
  • Business Growth Opportunities
  • Customer Relationships
  • Lead Generation
  • Strong Presentation Skills
  • Account Planning
  • Strategic Initiatives
  • Interpersonal Skills
  • Revenue Generation
  • Negotiation Skills
  • Sales Methodologies
  • Sales Expertise
  • Food Safety and Sanitation
  • Team Member Motivation
  • Merchandising Proficiency
  • Organizational Skills
  • Conflict Resolution
  • Planning & Organizing
Experience
Account Executive, 05/2018 - 02/2021
Spot Freight Charlotte, NC,
  • Utilized CRM to collect, organize and manage sales data and customer information.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
  • Increased profitability within accounts by cross-selling additional products.
  • Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Helped develop marketing materials and ideas to increase referrals.
  • Gathered company and contact information to compile data for current and potential customers.
  • Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by generating $[Amount] in sales.
Sales Representative, 08/2015 - 03/2016
Unitedhealth Group Inc. La Vista, NE,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used CRM database to track referral and appointment data.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Operated register, handled cash and processed credit card transactions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recognized security risks to properly handle situations.
  • Increased profitability and revenue by generating $[Amount] in sales.
Coffee Barista, 01/2010 - 04/2012
Wegmans Food Markets Easton, PA,
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Received and accurately processed customer payments.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Supported highest standards of conduct and service to support company reputation.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Decreased food and utensil waste by waste separation and recycling.
  • Established and adjusted ordering parameters to manage inventory.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Created complex, hand-crafted beverages based upon customer preferences.
Education and Training
Associate of Arts: Humanities, Business, Expected in
-
Santa Rosa Junior College - Santa Rosa, CA
GPA:
Status -

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Resume Overview

School Attended

  • Santa Rosa Junior College

Job Titles Held:

  • Account Executive
  • Sales Representative
  • Coffee Barista

Degrees

  • Associate of Arts

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