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account executive resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Account Manager skilled at meeting tight deadlines in a fast-paced environment. In-depth knowledge of Telecom, including the latest market trends.

Highlights
  • Strategic account development
  • Strong interpersonal skills
  • Proven sales track record
  • Relationship selling
  • Customer-oriented
  • Demand forecasting
  • Strong communicator
  • Skilled multi-tasker
  • Strong deal closer
  • Upselling and consultative selling
  • Brand development
  • Multi-media marketing
  • Channel strategy
  • Account management
  • Knowledge of market trends
  • SalesForce
  • Special events planning
  • Strategic media placement
  • Articulate public speaker
  • Skilled in MS Office
  • Exceptional customer service skills
Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in a 60% increase in monthly sales.

Managed a portfolio of 300 accounts totaling $1.5 million in sales.

Experience
Account Executive, 09/2010 - Current
Birdeye Dallas, TX,
  • Consultative inside sales position managing a module of approximately 350 customers with an average annual telecom spend per customer of around $55,000
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Responsible for territory account planning and forecasting as well as creating accurate pricing and proposals.
  • Designs, proposes and sells integrated voice, data, LD, CPE and Internet solutions and value added application packages to existing base of medium business market customers via telephone based selling.
  • Independently manage approximately 350 accounts to retain customer base and increase revenue.
  • Partners with customer to understand their business to determine present and future needs in a consultative selling approach.
  • Exceeds customer expectations in the area of quality account management and customer service.
  • Interfaces with and is proficient using Account Planning and Order Entry systems (OneSource/Salesforce)
  • Responsible for all continued improvement/ongoing education as it relates to technical, applications, sales and systems training including completing competency tests.
  • Determined the cost and pricing of proposals and bids.
  • Delivered exceptional account service to strengthen customer loyalty.
Property Manager, 2008 - 03/2010
Piedmont Office Realty Trust, Inc. Richfield, MN,
  • Manages property to achieve expense and income levels based on monthly, quarterly, and annual budget goals.
  • Supervises operation of the leasing, maintenance and housekeeping personnel to achieve corporate and community goals.
  • Oversee all work performed by off-site contractors to ensure timely and appropriate balance between turnover and common area housekeeping and maintenance.
  • Purchase supplies and equipment necessary to maintain property, consistent with the budget.
  • Approve all lease related paperwork in an accurate and timely manner.
  • Issue purchase orders and track payments to vendors consistent with the budget.
  • Collect rent, record (posts to residents' accounts) and deposit cash receipts in a timely manner.
  • Responsible for keeping vacancy loss and receivables from residents to a minimum; prepare 5 day notices and report all non-payers to the attorneys.
  • Execute routine inspections to assure property is maintained at all times.
  • Perform all personnel functions (hiring, firing, evaluations, and employee counseling).
  • Participated in due diligence to acquire a new residential property for the portfolio.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Oversaw budgeting process for my assigned property.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Maintained accurate and updated websites and printed materials.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Compiled and conveyed all operational and financial data to the regional manager.
  • Regularly updated asset management staff regarding leasing and property status.
Education
Bachelor of Science: History, Expected in May 2001
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Radford University - Radford, Virginia
GPA:
Status -

Professional Affiliations

Property Management Association: 2008-2010 (Programs and Seminars Committee)

Junior League Washington, DC

Fair Housing Certification: 2005, 2006, 2007, 2008, 2009, 2010


Skills

Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll

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Resume Overview

School Attended

  • Radford University

Job Titles Held:

  • Account Executive
  • Property Manager

Degrees

  • Bachelor of Science

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