Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Skills
Account Management
Managing client relationships
Needs assessments
Business growth opportunities
HIPAA compliance
Wound care and irrigation
Documentation procedures expert
Professional bedside manner
Venipuncture and phlebotomy
Medical terminology in English.
Experience
06/2021 to Current
Account ExecutiveSift – San Francisco, CA,
Cultivated and developed customer relationships to enable sustained revenue growth.
Negotiated contracts, closed agreements and supported sales team in new product launches.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service..
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Input customer order details into system, accepted payments and updated accounts
Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
Identified lucrative leads, built relationships with new clients and upsold services, increasing business development..
Worked with media organizations to obtain positive coverage for customer events.
06/2020 to Current
Medical AssistantCommunity Health System – Auburn, WA,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
10/2017 to 05/2018
Medical AssistantCommunity Health System – Carbondale, IL,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research..
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Contacted pharmacies to submit and refill patients' prescriptions.
Educated patients about medications, procedures and physician's instructions.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
01/2009 to 03/2010
PhlebotomistUniversity Of Wisconsin Madison – Oshkosh, WI,
Identified patients using proper procedures prior to specimen collection
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Labeled patient samples, double-checking all information for accuracy.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Collected blood samples from 50-60 individuals per day, maintaining consistent patient flow
Education and Training
Expected in 01/2005 to to
GED: San Jacinto College - Pasadena, Tx, GPA:
Expected in 11/2007 to to
Certification: Corrections Gary Job Corps - San Marcos, Tx, 78667, GPA:
President of my dorm throughout my whole stay
Leadership award Recipient
Lieutenant of corrections award Recipient
Minor in security levels 1,2, and 3
Expected in 11/2007 to to
Certification: Security And Protective Services Job Corps - San Marcos, TX, 78667, GPA:
Minor in security levels 1, 2, and 3
Major in corrections
President of my dorm throughout my whole stay
Leadership award Recipient
Ranked in Top 10% of class
Expected in 2014 to to
Certification: Medical Assisting Texas School of Business - Houston, TX, GPA:
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