Account Executive, Acquisition Resume Example

I worked as a contractor for Twitter in San Francisco, CA. I was in charge of analyzing and interpreting a large volume of sensitive web content to ensure policy standards are enforced as well as to protect and improve user experience on the platform.Key Skills:








Achievements:

• Mastering quality control of high volume content in a multitasking and rapidly-changing environment.
  
• Able to identify gaps in policies and workflow processes and suggest feedback and improvements.
• Ability to constantly adapt and integrate new/changed policies that occurs weekly.
  
• Tested new procedures during an incubation environment which would assist with future workflow processes for policies.
• 
  Identified and provided two critical pieces of feedback that would be later added to improve Twitter's existing policy and assisted in a separate piece of feedback that would be added to yet another existing policy.
• An original member of a team of 8 that would expand to a team of 300 as a result of high performance and exceeding client expectations.
• Entrusted to handle Twitter's verified users as a top performing agent.
• Top productivity performer during time on project, exceeding client's productivity expectations by an average of 36%. The ability to raise the bar has directly contributed to team's overall increase in productivity.
• Top quality assurance scores during time on project, maintaining a score above the 4.75/5 quality assurance score expected of each agent.
  

• Able to take initiative to learn and seek solutions to unforeseen problems. 

• Ability to identify problems and find solutions quickly.

• Self-motivated, self-sufficient and assertive with ability to remain focused to achieve goals.

• Works well under pressure to meet deadlines.

• Ranked #1 consistently under paid apps in the Sports Category through App Store.​

• Ranked #7 under paid apps in All Categories next to extremely popular Minecraft app through App Store.

• Ranked #1 under the Sports Category for free apps through Google Play.

• Sneaker Price Guide App accumulated over 550,000 total downloads (Paid-120K /Free-430K) in a span of two and a half years with over 700K unique visitors and 2.7 million page views during its peak year in a niche market.

• Averaged a 4.5/5 app rating from over 1,300 total app reviews.

• Grew the SPG Instagram account from 0 to 100,000+ by posting daily and relevant content that attracted the target market for the product. 

• #1 Top Book Seller in sports category on Amazon.

• Sold over 10,000 copies and was featured on top authority sneaker websites such as Sneakernews, Kicksonfire and Sneakerbardetroit.

• Acknowledged by Jordan Brand.

• Featured in the New York Post.