LiveCareer-Resume

account executive resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

A Business Administration graduate with over eight experience in customer service and order management, inside and outside sales, with track record working in warehouse environment. Strong persuasive skills, and ability to deal directly with customers at anytime and anywhere.

Skills
  • Strong negotiation and contract management skills.
  • Excellent communications skills
  • Good computer skills including MS Office programs, efficient use of excel – Vlookup, power query, pivot table,
  • Highly experience in the SaaS payment and financial technology space.
  • Broad knowledge of business process management tools software to provide a powerful combination of analysis, implementation and report
  • Good use of CRM tools, like salesforce, and hubspot.
  • Excellent organizational, interpersonal communication and problem-solving skills
  • A good team player, strong communication skills, confident, highly creative and self-motivated
  • Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
  • Technology savvy
  • strong ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues
Experience
04/2023 to Current
Account Executive Staffmark Group Cranbury, NJ,
  • Working with stores in GTA to achieve annual territory sales plan
  • Building Strong relationships with our existing customers by assisting work in and phone customers, and ensuring that each customer leaves satisfied by our products and services.
  • Ensuring the products (Auto Parts) are properly shelved in the warehouse in line with part numbers for easy identification.
  • Monitoring weekly clients’ patronage and making sales projections with improved methodologies to drives sales through customer satisfactions.
  • Making sure that store owners, managers, and sales representatives are informed on all the company sales promotions, programs, company policies and procedures through use of company intranet.
  • Working with all stores to meet the company brand standards
  • Performing data entry of sales orders to generate and generating invoice of products ordered to be picked up or delivered.
12/2017 to 03/2023
General Manager (North Operations) Aratana Therapeutics, Inc , ,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed different marketing strategies to boost patronage
  • Represented the company in various conferences
  • Assisted clients in identifying issues and explained solutions to restore service and functionality
  • Developed client retention strategies that the company uses till date
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
02/2014 to 10/2018
Operations Manager Relx Group , ,
  • Supervised the planning and launch of various software and payment solutions of the company - ( Core Banking/Payment solution)
  • Surpassed set sales target of the company's softeware products
  • Provided after purchase advice to the clients
  • Prepared and made business presentations on behalf of the company
  • Played business advisory role for the company
  • Developed client retention strategies that the company uses till date
  • Key Achievements: Won company’s Best business development staff - 2016
12/2009 to 01/2014
Business Development Executive Richstrides Ltd (ISP) , ,
  • Provided sales of companies IT solutions, and after sales support
  • Developed promotional strategies and materials that engendered faster market penetration and expansion
  • Organized trainings and retraining for staff
  • Communicating with customers, in-house staff and vendors regarding product/solutions and customer needs
  • Assisted customers with implementation of new and existing products, including customer training
  • Worked closely with the marketing team to develop short-term and long-term sales objectives and strategic plans to meet market needs
  • Key Achievements: Earned excellence awards for outstanding customer support in June 2015.
Education and Training
Expected in 01/2022 to to
M.Sc.: Business Administration
National Open University of Nigeria - ,
GPA:
Expected in 01/2020 to to
Post Graduate Diploma: Business Administration
National Open University of Nigeria - ,
GPA:
Expected in 01/2009 to to
Higher National Diploma: Communication
Institute of Management & Technology - ,
GPA:
Expected in to to
Management Professional:
- ,
GPA:
Expected in to to
Certificate in DMI & IT – Neo Cloud Technologies Certificate in Data Analyses & Presentation – Advantage Excel IT Support Specialist - Google Bits & Bytes of computer Networking:
- ,
GPA:
Expected in to to
Certificate in Computer Maintenance (CCM):
Otas Computer Institute - ,
GPA:
Additional Information
  • PERSONAL DEVELOPMENT TRAININGS Emotional intelligence Critical thinking & creative problem solving Driving effective productivity and career results

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Resume Overview

School Attended

  • National Open University of Nigeria
  • National Open University of Nigeria
  • Institute of Management & Technology
  • Otas Computer Institute

Job Titles Held:

  • Account Executive
  • General Manager (North Operations)
  • Operations Manager
  • Business Development Executive

Degrees

  • M.Sc.
  • Post Graduate Diploma
  • Higher National Diploma
  • Management Professional
  • Certificate in DMI & IT – Neo Cloud Technologies Certificate in Data Analyses & Presentation – Advantage Excel IT Support Specialist - Google Bits & Bytes of computer Networking
  • Certificate in Computer Maintenance (CCM)

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