Resourceful Operations Manager with 15 years in the field of transportation. Specializes in increasing efficiency and accuracy in shipping and receiving operations.
Highlights
Excellent leadership skills
Positive Attitude
Excellent communication skills
Time Management Abilities
Problem-Solving Skills
Flexibility / Adaptability
Work well under pressure
Results-driven
Process improvement
CPR certified
First Aid certified
Employee development and management
Scheduling
Hazardous Materials Endorsement
Customer service-oriented
3PL knowledge
Less-than-truckload transportation
Shipping and receiving
Over-the-road transportation
Flexible schedule
Education
State Technical InstituteMemphis, TNExpected in 1999 – –Associates Degree:Business Management Accounting and Computer Programming - GPA:Business Management Accounting and Computer Programming NMP FAC team achieved the highest % of drivers turned off FAC by 3 am for the month of
April 2013 resulting in award from Director of Operations for NMP region.
Memphis Catholic High SchoolMemphis, TNExpected in 1996 – –High School Diploma:Accounting - GPA:
Accomplishments
Received Quality Leader Award at Con-way Freight in January of 2014.
Received Quality Leader Award at Con-way Truckload in January of 2007.
Experience
Doordash - Account Executive Fremont, CA, 04/2015 - 11/2015
Cold call customers to develop appointments to establish new business.
Work on presentation to present to customers using Salesforce.com and other YP programs.
Maintain monthly budget by monitoring the amount of advertising sale week to week.
Work with Google AdWords campaigns to help customize monthly budget spending on search engine marketing.
Google AdWords Certified Professional.
SEO / SEM / Digital marketing coordinator who helps build customer campaigns for businesses using search engine marketing.
Xpo Logistics Inc. - Freight Operations Supervisor Stone Mountain, GA, 10/2014 - 05/2015
Plan the daily workload and utilizing the workforce to meet scheduled deadlines.
Overall cleanliness of work area and ensure employees comply with safety policies.
Provide team leadership in attaining company goals.
Responsible for getting the right products in the right quantities, to the right locations all at the right time.
Involved in increasing profits by developing, initiating, and managing the goals set for operations by the cooperate office.
Proven problem-solving, analytical, and creative thinking skills in a complex environment.
Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.
Oversee the flow of all freight as it moves through our facility to ensure it moves promptly and accordingly to Con-way's guidelines of freight flow.
Review the Operations Scorecard for the Memphis SIC on a weekly basis to see what goals NMP facility is struggling with and to see what I can do to contribute to fixing them.
Train dock workers on proper loading and freight placement techniques on pups and vans.
Ensure safety methods, practices, and programs are implemented and maintained.
Waste Pro Usa, Inc. - Fleet Manager Ormond Beach, FL, 07/2006 - 07/2007
Managed a fleet of 45 - 50 over the road line haul company teams.
Served as mentor to junior team members.
Reduced and controlled expenses by working directly with my manager of operations by creating spreadsheets, brain storming, and working together as a team with other managers to come up with new ideas and ways to improve our processes.
Handled all truck breakdowns with CDI and Volvo Action Service.
Reviewed paperwork and documents for drivers and communicated plans for them to follow up and get information turned into to the right sources.
Advised the drivers of their pre-assignments to keep them updated on how to plan their week.
Henry Industries - Freight Broker Golden, CO, 06/2005 - 05/2006
Brokered less than truckload and over the road freight to all different type of carriers.
Handled all rates for freight movement across the United States region only.
Managed billing transactions and invoices that come in via the mail.
Input all customer loads via computer based software.
Dispatched all drivers via the phone on loads.
Skills
Marketing and advertising sales, billing, budget, Good communication skills, creative thinking, team leadership, leadership skills, management, marketing, mentor, Problem-Solving Skills, problem-solving, processes, Quality, safety, spreadsheets, Supervisor, Time Management.
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