Fourteen years earlier experience with fortune 500 company as an award winning senior customer service representative, working in a global customer service department.. I excelled at building a loyal customer base to achieve both short and long-term organization sales goals..I have 26 years of combined experience as a qualified senior sales, marketing, project coordinator, and customer services professional.
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Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.
Established [Number] new accounts in a single year through successful client development.
Increased sales volume by adding [Number] new accounts in the assigned territory.
Managed a portfolio of [Number] accounts totaling $[Amount] in sales.
- Reported to Division General Manager and Market General Manager.
- Worked independently to increase call volume by marketing and selling emergency and non-emergency transportation..
- Established a referral network of loyal key decision makers: discharge planners, social workers, case managers, and physicians at area hospitals, skilled nursing facilities, assisted living facilities, dialysis centers, rehabilitation hospitals and other care facilities in Shelby, Desoto, and Tipton counties and to ensure sufficient contacts were made with potential referral sources.
- Increased call volume by at least 10% each quarter in a highly competitive market, converting non-users into repeat users of our services in order to increase revenue for the company and to earn quarterly incentive.
- Participated in community events, health fairs, blood pressure screenings, lunch and learns, marketing blitz, and clinical evaluations to promote our brand.
- Intake solicited requests for bids from national account customers, coordinated efforts with national sales managers to analyze the bid request, contacted the various manufacturing facilities to match the customer's product request with the Company's existing manufacturing capabilities, solicit price quotes from facilities, review all information and prepare a formal bid proposal presenting all necessary terms and conditions.
- Functioned as the Company's designated liaison for the national sales force and the customer in servicing and troubleshooting orders involving the delivery, pricing, quantity, independently investigate and implement appropriate solutions to resolve complaints and implementing customer rebates.
- Responsibilities also included promoting improvements in account management and customer relations.
- Managed several accounts, which generated revenue for the company
- Grew customer base from [Number] accounts to [Number] accounts in [Time period].
- Wrote, proofed and edited sales proposals and correspondence.
- Addressed customer questions and concerns regarding products, prices and availability.
- Consistently secured new accounts, resulting in a [Number]% increase in year over year revenue.
- Developed and expanded existing customer sales by $[Amount] in [Time period].
- Answered customers' questions about products prices, availability, uses and credit terms.
- Delivered exceptional account service to strengthen customer loyalty.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
- Managed customer accounts related to order processing, order status, order tracking, account status and inventory control with a high level of accuracy.
- Supported domestic regional sales managers, manufacturing facilities, distribution centers and national customer base in resolution of complex issues with minimum supervision.
- Experienced with customer service planning processes, procedures, and ability to apply the knowledge in dealing with the customer base.
- Awarded Customer Service Representative of the year in 1992.
- Managed a portfolio of [Number] accounts, which generated $[Amount] in revenue per [Time period].
- Addressed customer questions and concerns regarding products, prices and availability.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Delivered exceptional account service to strengthen customer loyalty.
- Recommended [Product or Service name] to customers based on their needs and interests, resulting in [Result 1] and [Result 2].
Participated in taking an online college course to refresh educational skills to re-enter college, very strong writing skills.
Business Administration GPA: 3.25
Sales, Marketing, Customer Service, Account Management, Relationship Building
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Resume Overview
School Attended
- Memphis School of Commerce
- University of Philadelphia
- Shelby SClaire Community College
Job Titles Held:
- Account Executive
- Customer Service Coordinator
- Senior Customer Service Representative
Degrees
- Graduate Accounting and Computer Programming Diploma
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