account executive resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Accomplished management professional offering 24 years of delivering client-focused health insurance solutions and
effectively managing multiple teams and projects simultaneously. Excellent critical thinking, problem-solving and
communication skills promoting operational efficiency. Highly effective manager with talents for team building,
leading and motivating, as well as excellent customer relationship-building skills.
Skills
Operations management
Strategic planning
Exceptional verbal and written communication
Employee training & development
Strong interpersonal skills
Skilled problem solver
Project management
Presentations and public speaking
Vendor relations
Relationship building and management
Software Implementation
Account Management, Strategic planning
Administrative, Phone
Benefits, Employee training
Strong interpersonal skills, Vendor relations
Consultation, Vision
Client management, Workflow
Client, Written communication
Management
Contracts
Clients
Client
Customer service
Forecasting
Leadership
Materials
Meetings
Network
Operations management
Policies
Presentations
Problem solver
Processes
Project management
Public speaking
Relationship building
Sales
Service Level
Agreements
Strategic
Education
University of Nebraska- LincolnLincoln, NEExpected in ā āMaster of Arts:Communication Studies - GPA:
Wayne State CollegeWayne, NEExpected in ā āBachelor of Science:Corporate and Community Relations - GPA:
Work History
Nichols And Associates - Account Executive Huntsville, AL, 04/2020 - Current
Partner with Risk Advisors to service UNICOās highest revenue clients - $1Million and higher in revenue.
Upsell additional ancillary products including vision, dental, LTD, STD, Life, Critical Illness, Accident, and
COBRA services.
Support Risk Advisors with prospecting new groups, renewing current clients, facilitating open enrollment
meetings and materials and on-going service throughout the year.
Perform annual review and risk exposure analysis of renewal policies for proper coverage as well as meeting
quarterly with all clients to provide legislative updates and industry trends.
Update and maintain Salesforce for all aspects of forecasting and tracking of prospects through sold cases.
Huntington Ingalls Industries - Manager Alexandria, VA, 01/2013 - 08/2019
Senior level manager position leading a team of 14 Strategic Account Managers, Product Specialists and
Implementation Managers providing client management to groups with 800+ employees.
Ensured Mediciās employer groups were implemented accurately with 95% or greater client satisfaction.
Implemented new Strategic Accounts from finalist presentation to group installation.
Coordinated internal and
external meetings and communicated with all levels of management throughout group onboarding process.
Managed vendor contracts and relationships with Delta Dental and Empyrean Benefits ensuring that Service Level
Agreements (SLAs) were met or exceeded.
Demonstrated flexibility working with internal team members to remedy any issues and preemptively identifying
solutions.
Developed and maintained training documents for internal stakeholders and external clients.
Engaged prospects and customers through various events, including benefit fairs and open enrollment meetings.
Monitored service capabilities and collaborated cross-functionally to ensure Account Management and Sales
needs were met and escalated issues were resolved.
Huntington Ingalls Industries - Manager Reston, VA, 05/2006 - 12/2013
Managed team of 12 Account Managers and Account Representatives providing client management to groups
with 2-800 employees.
Trained and guided team members to maintain high productivity and performance metrics through the successful
deployment of Mediciās plans and products to clients.
Established and maintained positive work environment to enhance retention and productivity.
Critical point of escalation and resolution on service and operational issues cross functionally within Medica.
Built strong client relationships by identifying and assessing clients' needs, resolving problems, and following up
with potential and existing clients to ensure satisfaction.
Huntington Ingalls Industries - Manager Springfield, VA, 05/2003 - 05/2006
Supervised 15 Account Service Representatives, Account Coordinators and Renewal Specialists providing client
management to groups with two-50 employees.
Provided account management to Medica's Third Party Administrators (TPAs), National PPOs and brokers
regarding contracts, renewals, care management, network development, unresolved claims and administrative
processes.
Maintained SLAs for two of Medica's largest clients, United HealthCare and Aetna.
Presented training forums on Medica's PPO products to provider offices.
Consistently achieved 99% or higher service satisfaction ratings on external client surveys.
Redesigned workflow processes for Small Group service team.
Reduced turnaround time for phone calls from 24
to 4 hours and improved processing of plan changes from 7 days to 1 day.
First Hawaiian Bank - Senior Account Service Representative Kahului, HI, 04/1997 - 04/2003
Cultivated positive relationships with Medica's brokers, employer groups, TPAs and provider community by
providing customer service and consultation on Medica's fully and self-insured product offerings.
Monitored service questions and capabilities and collaborated cross-functionally to ensure needs were met and
escalated issues were resolved.
Performed renewal analysis regarding benefits, claims and network adequacy.
Planned and conducted open enrollment and product education meetings for group administrators, prospective
members and the medical community.
Work History
UNICO Group- Account Executive Lincoln, NE04/2020 - Current
Partner with Risk Advisors to service UNICOās highest revenue clients - $1Million and higher in revenue.
Upsell additional ancillary products including vision, dental, LTD, STD, Life, Critical Illness, Accident, and
COBRA services.
Support Risk Advisors with prospecting new groups, renewing current clients, facilitating open enrollment
meetings and materials and on-going service throughout the year.
Perform annual review and risk exposure analysis of renewal policies for proper coverage as well as meeting
quarterly with all clients to provide legislative updates and industry trends.
Update and maintain Salesforce for all aspects of forecasting and tracking of prospects through sold cases.
Medica Health Plans- Manager Minnetonka, MN01/2013 - 08/2019
Senior level manager position leading a team of 14 Strategic Account Managers, Product Specialists and
Implementation Managers providing client management to groups with 800+ employees.
Ensured Mediciās employer groups were implemented accurately with 95% or greater client satisfaction.
Implemented new Strategic Accounts from finalist presentation to group installation.
Coordinated internal and
external meetings and communicated with all levels of management throughout group onboarding process.
Managed vendor contracts and relationships with Delta Dental and Empyrean Benefits ensuring that Service Level
Agreements (SLAs) were met or exceeded.
Demonstrated flexibility working with internal team members to remedy any issues and preemptively identifying
solutions.
Developed and maintained training documents for internal stakeholders and external clients.
Engaged prospects and customers through various events, including benefit fairs and open enrollment meetings.
Monitored service capabilities and collaborated cross-functionally to ensure Account Management and Sales
needs were met and escalated issues were resolved.
Medica Health Plans- Manager Minnetonka, MN05/2006 - 12/2013
Managed team of 12 Account Managers and Account Representatives providing client management to groups
with 2-800 employees.
Trained and guided team members to maintain high productivity and performance metrics through the successful
deployment of Mediciās plans and products to clients.
Established and maintained positive work environment to enhance retention and productivity.
Critical point of escalation and resolution on service and operational issues cross functionally within Medica.
Built strong client relationships by identifying and assessing clients' needs, resolving problems, and following up
with potential and existing clients to ensure satisfaction.
Medica Health Plans- Manager Minnetonka, MN05/2003 - 05/2006
Supervised 15 Account Service Representatives, Account Coordinators and Renewal Specialists providing client
management to groups with two-50 employees.
Provided account management to Medica's Third Party Administrators (TPAs), National PPOs and brokers
regarding contracts, renewals, care management, network development, unresolved claims and administrative
processes.
Maintained SLAs for two of Medica's largest clients, United HealthCare and Aetna.
Presented training forums on Medica's PPO products to provider offices.
Consistently achieved 99% or higher service satisfaction ratings on external client surveys.
Redesigned workflow processes for Small Group service team.
Reduced turnaround time for phone calls from 24
to 4 hours and improved processing of plan changes from 7 days to 1 day.
Medica Health Plans- Senior Account Service Representative Minnetonka, MN04/1997 - 04/2003
Cultivated positive relationships with Medica's brokers, employer groups, TPAs and provider community by
providing customer service and consultation on Medica's fully and self-insured product offerings.
Monitored service questions and capabilities and collaborated cross-functionally to ensure needs were met and
escalated issues were resolved.
Performed renewal analysis regarding benefits, claims and network adequacy.
Planned and conducted open enrollment and product education meetings for group administrators, prospective
members and the medical community.
Affiliations
Minnesota Life and Health Insurance license
Nebraska Life and Health Insurance License
National Association of Health Underwriters
Independent Insurance Agents & Brokers of America
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