Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments.
Collaborate with local business owners to determine their needs and goals, and recommend appropriate solutions.Actively seek opportunities for sales increases with existing customers through up-selling, special section referral, and other techniques. Make a direct impact by driving dynamic revenue-growth opportunities across all platforms, selling all of The Roanoke Times Newspaper solutions.
Responded to inbound calls and made outbound calls from both internal / external customers as well as active/in-active customers with focus on assisting, answering questions, or restarting service for customers experiencing service, delivery and/or billing problems.
Collected past due and future payments and ensured customer satisfaction. Provided assistance to online customers as well as print subscribers. Input all data entry for customers (all publications) in the Circulation system and distributed carrier mail and reports each day.
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