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account development rep resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Customer service expert
  • Excellent communication skills
  • Analytical
  • Adaptive team player
  • High customer service standards
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Exceeded corporate target for customer satisfaction for 6 months in a row.
  • Received 10+ “exceeds expectations” ratings on performance reviews.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Consistently generated additional revenue through skilled sales techniques.
  • 1st & 2nd Quarter 2015: 115% of goal attainment to plan.

Customer Relations:

  • Earned highest marks for customer satisfaction, company-wide.
Work Experience
Account Development Rep, 2015 -
Arrow Electronics All Cities, AL,

Collaborate with local business owners to determine their needs and goals, and recommend appropriate solutions.Actively seek opportunities for sales increases with existing customers through up-selling, special section referral, and other techniques. Make a direct impact by driving dynamic revenue-growth opportunities across all platforms, selling all of The Roanoke Times Newspaper solutions.

Customer Service Rep/ Team Lead, 02/2013 - 2015
Cross Country Home Services, Inc. SC, State,

Responded to inbound calls and made outbound calls from both internal / external customers as well as active/in-active customers with focus on assisting, answering questions, or restarting service for customers experiencing service, delivery and/or billing problems.

Collected past due and future payments and ensured customer satisfaction. Provided assistance to online customers as well as print subscribers. Input all data entry for customers (all publications) in the Circulation system and distributed carrier mail and reports each day.

Inbound Sales Specialist, 10/2009 - 07/2012
Quipt Home Medical Cleveland, OH,
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Opened banking products including checking, savings and certificate of deposits.
  • Cross­sold additional partner banking products including home owner's, renter's, auto, term­life and pet insurance and identity theft protection.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Maintained 100% Quality Assurace ratings.
  • Nominated Team MVP 3 months in a row.
  • Continued education on current banking products and services through Wells Fargo's Virtual Classroom.
Customer Service Representative, 09/2008 - 10/2009
Petco Grand Prairie, TX,
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Ordered checks, statements, and ATM/DBC per client request.
  • Enrolled clients in Online Banking/ Bill Pay
  • Recommened addional banking products.
Store Associate, 04/2008 - 11/2008
Puls El Sobrante, CA,
  • Stocked and restocked inventory when shipments were received.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Appliance Specialist, 02/2007 - 05/2008
Best Buy City, STATE,
  • Provided end-to-end solutions for customer's free standing and built-in appliance needs.
  • Provided product expertise on various products, services, room design and installations.
  • Continued product knowledge through vendor product training and informal sales mentorships.
  • Created relationships with customers, designers, contractors and vendors to evaluate needs, prepare proposals and present sales proposals to customers based on their need.
  • Provided continuous level of stellar custmer service.
Customer Service/Associate Supervisor, 10/2005 - 01/2007
Kroger City, STATE,
  • Executed customer transactions, including ringing up orders, money orders, bill payments, check cashing and gift cards.
  • Ensured proper daily staffing in my department.
  • Handled customer inquiries on pricing and product location
  • Handled register drops hourly for Accounting department.
  • Maintained friendly and professional customer interactions.
Educational Background
High School Diploma: , Expected in June 2008
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William Fleming High - Roanoke, VA
GPA:
Status -
Coursework in Finance Coursework in Business Administration Coursework in Marketing Coursework in Criminal Justice-Public Safety: , Expected in
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- ,
GPA:
Status -
Additional Information
  • Participated in DECA (An Association of Marketing Students) Participated in District Leadership Competiton and received high honors in the Retail Merchandising Category (1st Place in the comprehensive exam, 1st Place in the Distribution event and 3rd Place overall).
  • Participated in the State Leadership Conference.
  • Participated in the International Career Development Conference in Atlanta, GA to attend the Senior Management Institute & networked with top executives and over 500 high school students from around the globe.
  • Certified in Marketing, Customer Service, Criminal Justice and Finance by passing needed exams in Work Place Readiness Skills.
Skills
  • Detail-oriented
  • Strong Analytical skills with high attention to detail & accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to resolve and work through escalated and complex customer issues.

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Resume Overview

School Attended

  • William Fleming High

Job Titles Held:

  • Account Development Rep
  • Customer Service Rep/ Team Lead
  • Inbound Sales Specialist
  • Customer Service Representative
  • Store Associate
  • Appliance Specialist
  • Customer Service/Associate Supervisor

Degrees

  • High School Diploma
  • Coursework in Finance Coursework in Business Administration Coursework in Marketing Coursework in Criminal Justice-Public Safety

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