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Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experience
05/2017 to Present
Account Consultant Sedgwick Claims Management Services, Inc. Honolulu, HI,
  • Create training presentations and provide training to internal sales and marketing teams.
  • Provide account management and innovative approaches to enhance project performance, efficiency and client satisfaction.
  • Manage and execute strategic marketing plans.
  • Conduct market research, situation analysis, competitive analysis and analysis on key performance indicators (KPI).
  • Monitor operations of programs to ensure policies and procedures are being followed and objectives are accomplished efficiently and effectively.
07/2016 to 05/2017
Front Desk Agent and Guest Operator Sedgwick Claims Management Services, Inc. Mandeville, LA,
  • Served as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and follow-up.
  • Checked in guests in high volume, fast paced 4-Star hotel environment ensuring requests were met in a timely and professional manner.
  • Experienced with Full Service Property Management System (FSPMS) to process all transactions; posting room charges, adjustments, transferring balances between accounts and disputed charges.
04/2012 to 05/2017
Account Consultant Do It Best Corp Syracuse, NY,
  • Managed and provided training to inside sales teams on upcoming campaigns and sales objectives.
  • Generated 32% increase in sales by maximizing product awareness and value promotions.
  • Accountable for developing, maximizing and maintaining long term relationships with potential and existing clients in order to enhance customer satisfaction, customer retention, and company sales.
  • Prepared reports on market analysis, competitor analysis, and market trends.
  • Managed weekly meetings with regional accounts and sales teams.
  • Managed marketing automation systems to support campaign execution and measured effectiveness of each campaign to drive investments.
  • Worked with cross-functional teams of channel managers, product management, and sales to design campaigns and product promotions.
01/2011 to 03/2012
OEM Partner Marketing Specialist DELL City, STATE,
  • Successfully launched OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio.
  • Created communication plans and implemented procedures to streamline processes to ensure successful product launch schedules.
  • Facilitated weekly meetings with core staff to ensure smooth flow of communication across all business units and reports to senior staff.
  • Managed partner budgets of $3.1M to drive revenue through marketing strategies including webinars, promotions, and training.
  • Developed and managed project schedules and resources, including managing budget and proposals.
  • Performed benefit analysis for partners and distribution channels on all new product and service offerings of networking equipment.
03/2007 to 12/2010
Marketing Program Specialist ERICSSON City, STATE,
  • Successfully Partnered with global managers in executing strategic projects and provided sales teams with product messaging and value propositions.
  • Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters.
  • Devised sales tools and training for 180 sales representatives.
  • Managed all product sales training videos by applying adeptness and experience in Saba Learning Management System (LMS) and Camtasia Video on Demand (VOD) system.
  • Developed 30 online courses, 40 videos and 20 instructor-led product manager sessions with a very limited amount of resources and tight deadlines.
  • Managed company website redesign, selecting and supervising agency throughout development of new site content and implementation process.
  • Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, and event metrics for six events per quarter, including.
  • Successfully developed and managed a podcast program generating company wide attention and increased website traffic by 85%.
  • Built and coordinated marketing projects including KPIs, budgeting, campaign tracking and analysis.
Education
Expected in
Bachelor of Science Degree: Business business marketing
CALIFORNIA STATE UNIVERSITY NORTHRIDGE - ,
GPA:
Business business marketing
Summary
Dynamic and motivated account manager with a proven record of building relationships and managing projects from concept to completion. Skilled in exceptional communication skills and making critical decisions during challenges. Adaptable and a strong team-player with an ability to work independently.
Highlights
Microsoft Office Suite, SharePoint, Publisher, Outlook, Oracle Micros Retail System, Hotel CRM Software: Guestware, Micros Opera Property Management System (PMS), Learning Management System (LMS), TreeHouse, MS Dynamics, Salesforce.com, WebEx, MailChimp, Constant Contact, Vertical Response, Webtrends, Google Campaigns, Adobe InDesign, Gimp, TeamSite CMS, GoDaddy GoCentral
Skills
account management, streamline, agency, automation, budgeting, budgets, budget, CMS, com, competitor analysis, competitive analysis and analysis, content, CRM, client, clients, customer satisfaction, Dell, dispatching, editorial, email, fast, functional, Gimp, Adobe InDesign, inside sales, instructor, investments, logistics, managing, market analysis, market research, marketing strategies, market trends, marketing, market, meetings, messaging, Micros, MS Dynamics, Microsoft Office Suite, Outlook, Publisher, SharePoint, 3.1, networking, newsletters, Oracle, policies, presentations, processes, product manager, product management, Property Management, proposals, Retail, sales, sales training, strategic, strategic marketing, supervising, Video, website, web pages, Webtrends

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Resume Overview

School Attended

  • CALIFORNIA STATE UNIVERSITY NORTHRIDGE

Job Titles Held:

  • Account Consultant
  • Front Desk Agent and Guest Operator
  • Account Consultant
  • OEM Partner Marketing Specialist
  • Marketing Program Specialist

Degrees

  • Bachelor of Science Degree

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