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Account Administrator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Experienced Customer Service professional with strong leadership and relationship-building skills. I have extensive experience working with customers to solve problems and exceed expectations.

Core Strengths
  • Operations management
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Quick learner
  • Work well in a team
  • Extensive product knowledge
  • SAP experience
  • Provide total customer experience
Educational Background
West Chester University West Chester, Pennsylvania Expected in : Music Education - GPA :

Coursework in Education

CD East High School Harrisburg, Pennsylvania Expected in 1999 High School Diploma : College Prepatory - GPA :
Work Experience
Hhhunt - Account Administrator
Norfolk, VA, 04/2015 - Current
  • Currently I work within the SAP system in a Customer Service/Inside Sales role.
  • In this role I process quote requests, new Purchase Orders, expedite orders and answer general inquiries.
  • I work in a fast paced environment answering and responding to more than 50 e-mails and phone calls per day.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Henkel - Customer Service Account Specialist
Champaign, IL, 2013 - 2015
  • I worked within the SAP system in a Customer Service/Inside Sales role.
  • In this role I was responsible for 12 accounts.
  • I processed all quote requests, new Purchase Orders, expedite orders, ran open order and backlog reports, answered general inquiries, and performed quote follow up.
  • Prior to handling the 12 accounts, I was the returns specialist for the group.
  • I processed all RMAs, Repair and Service requests, credits, debits, residual research, and entered 8D requests.
  • In this role, I developed a standard practice that brought those on the customer service side and the production side together to ensure all the proper information was being collected.
  • I created training documentation for each process for all new employees for which I perform the training.
  • In my time as the returns specialist a new RMA procedure was rolled out.
  • I became the point person for this new procedure for testing and training.
  • Again, I created training documentation and trained all of the staff on the new procedure.
  • I am still currently the point person for everything having to do with RMA's for my workgroup.
  • I also organized conference calls with customers and internal production in order to solve questions and turnbacks that we were facing.
Zenreach - Account Manager
Lees Summit, MO, 2012 - 2013
  • I was hired as a Customer Service Rep and quickly moved into the Account Manager role.
  • While in customer service I was voted employee of the month in March 2012 and May 2012.
  • In the role of Account Manager I maintained my customer accounts while prospecting for new customers.
  • I made between 20-30 customer contacts on a daily basis and maintained constant contact with my customers.
  • I utilized a CSM program to ensure I contacted all customers and kept accurate notes on all communications.
  • I used all methods of communication with my customers, e-mail, phone, fax and in-person contact.
  • I maintained the customer database with contact information, credit limit information and current balance and credit memos.
  • I also analyzed purchase information to determine credit limits.
  • I created custom price lists for customers based upon usage and volume of the account ensuring to create a good blend of cost savings to the customer and profitability for the company.
  • I averaged getting the account on 9 out of 10 price proposals given to prospects.
Lumber Liquidators, Inc. - Assistant Manager
Redmond, WA, 2006 - 08/2011
  • I have had experience as both the Merchandising/Operations manager as well as the Selling Manager in my experience with Babies "R" Us.
  • As the Selling manager my responsibilities include associate training, scheduling, overseeing sales floor supervisors, and holding weekly supervisor meetings.
  • As the Merchandising/Operations manager my responsibilities include interviewing and hiring, overseeing the HR supervisor and receiving supervisor, submitting payroll, and tracking guest delight.
  • While managing in Lancaster we have exceeded our sales budget, exceeded our profit margin, and matched our payroll percent.
  • Our mystery shop average was over 82%, and our guest delight scores exceeded 86% last year.
  • We have exceeded our registry create goal and are on target for our registry sales.
  • While managing in Harrisburg we exceeded our profit margin, matched payroll and our sales were only down 3% versus the company negative 10%.
  • I have had an impact on these numbers primarily by merchandising high profit items in high traffic areas.
Pcc Natural Markets - Store Training Manager
City, STATE, 2004 - 01/2006
  • As the In Store Training Manager I am solely responsible for the training of all associates and managers in the building when it comes to product knowledge and customer service.
  • Up until September my position in the store was referred to as the Customer Service Manager.
  • With these titles my responsibilities include organizing and maintaining the training schedule for all employees and completing orientation with all new hires.
  • My primary responsibility in the store is to maintain consistently high levels of customer service throughout the store, which grosses over $7.8 million annually.
  • I have helped to maintain an average of over 92% on our mystery shop scores year to date.
  • Additional responsibilities include managing the bridal and gift registry program.
  • During my first three months in the position during the bridal campaign I helped to place our store second in the region for increasing the total number of items on an average bridal registry.
  • I also handle all transfers in and out of our location as well as maintain the e-store, or web ordering, from our store.
  • Other responsibilities include over-seeing the front end and adhering to company procedures.
  • Also, merchandising and taking care of all of the signage for the Gift With Purchase and Rebate programs in the store.
  • In addition to that I also plan and merchandise on a monthly basis the various TV's throughout the store.
David's Bridal - Receiver
City, State, 2002 - 01/2004
  • As a receiver I have learned many aspects of the business.
  • I handle all customer orders for our store, which grosses $3 million in sales per year.
  • I also take care of all recalls and the monthly MOS.
  • I am always willing help in any way that the store needs me.
  • I am a key holder while we have a manager in training.
  • I open the store just about every morning, which includes opening all the registers and taking any phone calls.
  • I assist the management team in handling customer issues and performing return exchanges.
  • I took this position in June of this year, when the previous receiver was promoted.
  • In April of this year I was promoted to Lead CSR.
  • With this position I supervised the other CSR's.
  • I would also help management in the closing paperwork at night, and in closing the registers.
  • My other duties included greeting every customer and helping them in any way possible.
  • During my time as a Lead CSR we received a new POS system.
  • I was very quick to pick up on it and was recognized as such by the corporate trainers that were in our store.
  • I have always been known to be quick at picking up new computer systems and becoming extremely proficient on them in a short amount of time.
  • From the time I was hired until April of this year I was a bridal consultant.
  • In this position my duties included helping each bride from the gown to the wedding.
  • I would keep in constant communication with customers, by calling them, or just writing them a thank you note for visiting our store.
  • We also each had our own "Area of Pride" which we were responsible for every day.
  • In every position I have had I make it a point to learn everything that I can about the position.
  • I like to be prepared for what may come up in the future.
Skills

Professional and friendly

Careful and active listener

Multi-tasking

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • West Chester University
  • CD East High School
Job Titles Held:
  • Account Administrator
  • Customer Service Account Specialist
  • Account Manager
  • Assistant Manager
  • Store Training Manager
  • Receiver
Degrees
  • High School Diploma