academic advisor counselor graduate resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Career Summary

Innovative, growth-minded higher education professional with a proven track record in writing and updating HR policies & procedures, driving continuous process improvement, and developing talent within a company through effective training and evaluation. Critical thinker and creative problem solver with reliable experience in administering databases and software programs, handling sensitive documentation, and engaging with a wide range of cross-functional stakeholders. Inspired to apply team leadership and people development skills to impact a growing organization through a dynamic HR role.

Professional Experience
Academic Advisor | Counselor-Graduate, 01/2022 to Current
Columbia UniversityNew York, NY,
  • Design, distribute, and monitor university policies/procedures by partnering with several campus partners, including Registrar's Office, Global Studies Office, Faculty Members, Records Office, and Admissions Office.
  • Partnering with Diversity, Equity, and Inclusion (DEI) Office to create common events calendar for students.
  • Establishing a better student retention program by redefining approach to performance data analysis/queries, revamping literature reviews, conducting intentional outreach, and applying hands-on programming.
  • Collaborate with campus partners to continuously improve graduation/commencement by securing quality speakers, streamlining office communication, and establishing best practices for the future.
  • Spearheading an online form submission project by consolidating student data, simplifying information gathering process, and achieving substantial time savings for the Selection Committee.
  • Leverage knowledge in Business Objects to analyze data for student retention, audit student course plans/grades, and communicate key insights to students.
Student Success Advisor, Professional Social Work Advisor, 01/2018 to 01/2022
Spring Arbor University: Social Work DepartmentCity, STATE,
  • Championed key improvements for department policy manuals by clarifying course requirements, rewriting unclear guidelines, and applying more student-focused content.
  • Worked collaboratively with the Michigan Department of Education (MDE) and Interuniversity Committee to create new school social worker standards for the State of Michigan.
  • Authored SAU's School of Work Assessment Plan/Application for MDE, receiving state approval in 2021.
  • Showcased reliable leadership skills by guiding 3 social work faculty members on developing syllabi/curriculum, course branding, rubrics, standards for the State of Michigan, and accreditation requirements for Counsel on Social Work Education (CSWE).
  • Advised 300 social work students on university policies, procedures, academic plans, and university systems through excellent interpersonal skills.
  • Operated as a subject matter expert/informational resource by advising on department policy manual changes, revisiting annual policies, and ensuring consistency across all records.
  • Coached, advised, and mentored students on university policy, grade appeals, attendance, course transfer, and other student concerns.
  • Recruited prospected social work students through effective relationship building, 1-on-1 meetings, and university events.
Assistant Director of Admission for Student Progra, 08/2013 to 12/2017
ButlerCity, STATE,
  • Coordinated the recruitment advertising, staffing, interview, and selection process for ~250 Butler Student Ambassador (BSA) employees annually.
  • Orchestrated new hire orientation, onboarding, and training by organizing documentation (W-4s and I-9s), planning schedules, administering attendance, and providing ongoing coaching, mentoring, and performance appraisals.
  • Pioneered a new hiring system by adding group evaluation/mock tour components, integrating a new digital form, and establishing a scoring/metric system.
  • Expanded talent acquisition efforts to increase student diversity to a record-high 22%.
  • Planned, prepared, and monitored employee schedules to ensure excellent customer service for prospective/admitted student events.
  • Directed largest ongoing admissions program (True Blue) by developing an innovative online tracking/matching system and presenting the program at the 2016 Visitor Services Association National Conference.
  • Built queries in Customer Relationship Management (CRM) system to develop prospective student employee phone, letter, and email recruitment campaigns
  • Mobilized innovative recruitment efforts by leading 20 high school visits, college fairs, and events.
  • Leveraged communication skills to deliver 6 formal monthly presentations to prospective students/families.
  • Proven track record of innovation, process improvement, and student development, resulting in a promotion to Assistant Director of Admission for Student Programs.
Resident Director, 08/2010 to 08/2013
University Of Kentucky Residence LifeCity, STATE,
  • Supervised and developed 21 Resident Advisors (RAs) by recruiting, hiring, scheduling, and evaluating performance.
  • Administered training programs and curriculum for ~150 campus-wide RAs through excellent public speaking skills.
  • Earned trust from university leadership to oversee triple the amount of residents and personnel.
  • Created a new annual evaluation system for student employees to identify growth opportunities for individual performance and team efforts.
  • Teamed up with academic partners to implement ROTC and Agriculture Living Learning Communities, resulting in higher student engagement.
  • Engaged with individual residents by educating on policies/procedures, upholding conduct, forming success plans, and referring helpful campus resources.
  • Liaised with Students of Concern Committee and Dean of Students Office by creating at-risk student success plans and providing key updates.
Skills & Core Strengths
  • Policy Development
  • Procedure & Process Improvement
  • Staffing & Recruiting
  • Employee Relations
  • Training & Development
  • Written Communication
  • Student & Academic Advising
  • Full-Cycle Recruitment
  • Salesforce & Slate CRM
  • Talent Acquisition
Advising Graduate Certificate: , Expected in to Kansas State University - Manhattan, KS,
Masters of Social Work: , Expected in to University of Michigan - Ann Arbor - Ann Arbor, MI
Bachelor of Arts: Youth Ministry, Expected in to Taylor University - Fort Wayne, IN,

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Resume Overview

School Attended

  • Kansas State University
  • University of Michigan - Ann Arbor
  • Taylor University

Job Titles Held:

  • Academic Advisor | Counselor-Graduate
  • Student Success Advisor, Professional Social Work Advisor
  • Assistant Director of Admission for Student Progra
  • Resident Director


  • Advising Graduate Certificate
  • Masters of Social Work
  • Bachelor of Arts

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