a p day lead resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Skills
Production monitoring
Quality control
Employee Evaluation
Resource Allocation
Workplace safety
Client Service
Daily workflow improvement
Safety processes and procedures
Staff education and training
Dependable and Responsible
Work History
A/P Day Lead, 07/2017 - Current Bass Pro Shops – Thornton, CO,
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Managed schedules, accepted time off requests and found coverage for short shifts.
Worked different stations to provide optimal coverage and meet production goals.
Coached team members in techniques necessary to complete job tasks.
Audited team performance and compliance with company standards.
Trained new team members by relaying information on company procedures and safety requirements.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cashier, 03/2013 - 09/2017 American Psychological Association – Twin Falls, ID,
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments and issue receipts.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week.
Learned duties for various positions and provided backup at key times.
Accounts Receivable Specialist, 01/1997 - 07/2011 Medstar Health – Springfield, VA,
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Applied more than 400 payments per week.
Managed monthly reconciliation schedules for assigned accounts.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Used accounting software to reconcile accounts, payments and generate billing.
Responded to inbound inquiries regarding accounts and payments.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Investigated daily variances and corrected errors to resolve discrepancies.
Submitted cash and check deposits and generated cash receipts to record money received.
Performed targeted collections on past due accounts aged over 90 days.
Assessed data and information to verify entry, calculation and billing code accuracy.
Verified deposits, rectified discrepancies and processed end-of-day paperwork.
Input financial data and produced reports using as400.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Entered figures using 10-key calculator to compute data quickly.
Managed and responded to correspondence and inquiries from customers and vendors.
Presented audit findings to accounting manager after reviewing results and paperwork.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Generated invoices upon receipt of billing information and tracked collection progress.
Business Office Associate, 06/1991 - 01/1997 LabCorp – City, STATE,
Drafted professional memos, letters to support business objectives and growth.
Received and routed business correspondence to correct departments and staff members.
Sought out and engaged with customers to drive collections and account reconciliation.
Completed data input support for various office administration systems.
Managed POs, expense reports and end-of-month financial accruals.
Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
Handled client correspondence and tracked records to foster office efficiency.
Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma: , Expected in - Vista High School - Vista, CA GPA: Status -
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