A La Carte Server (fine Dining) resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated, experienced, and responsible retail professional with a demonstrated expertise in developing customer loyalty and a great ability to multi-task, especially under pressure. well trained in general operations, management, as well as exceeding sales expectations in many different work environments. I believe that communication and respect between coworkers and managers is a necessity for a productive work environment. Food service professional with experience in fine dining. Knowledge of high-end ingredients and food and wine pairings. Extensive training in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing guest names, menu items, and orders.
Experience
04/2015 to Current
A La Carte Server (Fine Dining)Hakkasan Group – Las Vegas, NV,
Assist banquets with special events such as business receptions and weddings. Involves setting up and breaking down full banquets depending on their specific setup. Bar-back if needed and assist guests in assigned section.
Welcome each member from by name depending on their preference and assist them and guests with any requests in a timely manner.
Be sure each table is set to club standards and clean promptly when members leave.
Assisted members and guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. The lunch and dinner menus' for both restaurants changes completely every 1-2 months
Appropriately suggested additional items to customers to increase restaurant sales.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Promptly served all food courses and alcoholic beverages to guests. 3-4 course meals taking into account any and all special modifications/requests.
Skillfully anticipated and addressed member service needs.
Correctly calculated charges, issued bills and collected payments.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Effectively used items in stock to decrease waste and profit loss.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Complete assigned side work depending on section before competing shift.
05/2014 to 06/2015
Food RunnerTruepill – Miami, FL,
Run food from the expo to guests tables and bar with correct positions and proper order.
Orchestrate expo if necessary h Fill guests waters and replace any other beverages with a new glass.
Opening Duties: stock garnishes for soup and expo (prepared myself if necessary), set up expo (butter, ketchup, sanitation buckets, and ice).
Bar Duties: ice, bus tubs, and trash/reycle.
Clean bathrooms (guest & employee)
Help waiters/waitresses swarm clear tables, run food, and reset tables as fast as possible.
Help dish room bring out all clean dishes to cooks and organize used dishes for dishwasher for efficiency.
07/2013 to 11/2013
Customer Service AssociateGoodwill Of North Georgia – Jonesboro, GA,
Assist any customer entering the store and recommend products and services depending on their need and time frame.
Pack each item depending on fragility, weight, and distance in which the product has to travel.
Organize USPS and UPS mail into personal mail boxes daily and inform any customer that requests notifications when mail has arrived.
Ensure every package is picked up by USPS and UPS drivers daily as not to delay any customer items from arriving on time, especially 2nd day and next day air which are guaranteed.
07/2013 to 11/2013
Warehouse AssociateSmithfield Foods, Inc. – Bentonville, AR,
Collect and organize clothing security tags on each level of both men and women's department so that they are readily available for new products.
Unload incoming trucks containing new products and organize them into their respected departments as well as securing high theft items.
Assist the jewelry department in covering all glass displays with locked panels if working a closing shift.
Remove plastic from all clothing, attach security tag depending on price point and brand.
Place full clothing racks in their respected departments at closing time so that opening associates may stock them.
09/2010 to 07/2012
Operations ManagerRural King – Niles, MI,
Complete daily/weekly operational tasks such as payroll, schedules, as well as any other employee issues are addressed and completed promptly.Overlook sales numbers daily, certify that associates are trained and performing to sales standards by directly reviewing opportunities of improvement with the associate.
Organize freight flow in the warehouse buy delegating associates to specific tasks to ensure product placement and in-stock process standards are upheld.
Close and/or open the store which involves unlocking front door, counting the safe, bringing out or taking in tills for registers, walking the sales floor to asses if it is in a condition presentable to customers.
Make sure that customer service is always a number one priority at all times and resolving any issues to retain customer loyalty.
05/2009 to 06/2010
Mover/LaborerOC Student Movers – City, STATE,
Greet the customer with a professional attitude and a smile.
Wrap each delicate piece of furniture with a moving blanket and wrap to ensure full protection.
Load each item onto truck in a secure and organized fashion.
Transport the furniture to the customers new location and unload all furniture to wherever the customer requests.
02/2007 to 05/2009
Department ManagerLowes Home Improvement Warehouse – City, STATE,
Ensure department is presentable to customers on a daily basis by delegating associate to specific tasks.
Cycle count high theft products and research any discrepancies.
Schedule and coordinate employees so that customer service and sales are being run efficiently and standards are upheld by creating work lists for each employee daily.
Customer service is always a main priority next to sales results.
Manage schedules weekly by producing an efficient, fair, and accurate agenda for all associates.
09/2004 to 02/2007
Magnolia Home Theater ProBest Buy – City, STATE,
Assessing customer lifestyles and providing the best possible home theater solution as well as having a knowledge in video games, cameras/camcorders, and everything h computers.
In-Home Consultations to assess the best possible home theater solution depending on their lifestyle.
Making sure all customers are contacted within 10ft or 30 seconds after entering the department.
Confirm all displays are working and clean of dust and fingerprints.
Conduct daily cycle counts on specific areas of the department, research and fix any discrepancies.
09/1998 to 05/2014
Wood Floor InstallerKittson Hardwood Flooring – City, STATE,
Installing, sanding, and finishing exotic wood floors, staircases, and baseboard.
Knowledge in of many different sanding and cutting machines such as chop saws, buffers, jigsaws, edger's, etc.
as well as many other tools.
Perform specialty repairs on wood floors, staircases, and baseboard with professional Mohawk kit.
Always be professional, courteous, and prompt with customers and other professionals on the job.
Education
Expected in Jun. 2004
Diploma: Tustin High School GE - El Camino Real Tustin, CA GPA: GPA: 4.0 GPA: 4.0 years Water Polo/Swim Team
Expected in Jan. 2007
A.A: Graphic Design Santiago Canyon College - Chapman Orange, CA GPA: GPA: 3.85 Graphic Design GPA: 3.85
Expected in 2009
A.A: Nursing Psychology/Sociology Orange Coast College - Costa Mesa, CA GPA: GPA: 3.5 Nursing Psychology/Sociology
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