Skilled 911 Emergency Dispatcher/Shift Supervisor with more than 25 years experience in fast-paced telecommunications and emergency dispatch.?
Committed to addressing callers needs with speed, accuracy and professionalism. Also coordinating dispatch and response of emergency services such as Police, Fire and EMS.
Strong communication skills
Calm under pressure
Ability to prioritize
High customer service standards
911 shift supervisor experience
EMT-B Certified in Basic Life Support
EMD certified (Emergency Medical Dispatch)
2008 Nominated for the Red Cross Hero Award
2010 Awarded Dispatcher of the Year, York County 911
2011 Perfect attendance award, York County 911
2015 Promoted to 911 Shift Supervisor, York County 911
York County 911York, PA911 Shift Supervisor
As 911 Shift Supervisor I am responsible for control of the general operations of approximately 20 emergency dispatchers per shift that provide 24/7 coverage for emergency communications of York County.
I ensure that the dispatchers are accurate, timely and efficient in their daily tasks by observing the day to day operations. I also address personnel
matters and questions or complaints that arise from the public.
I maintain my dispatch/calltaking skills so that I am able to work dispatch positions as needed. I also continue to maintain certifications in EMD, CPR/AED, HAZMAT, NIMS and NCIC
York County 911York, PA911 Dispatcher
Process incoming 911 calls determining the location, and nature of their needs to determine type of response needed. Enter, update and retrieve information as needed. Provide emergency medical instructions to callers as needed.?
Dispatch police, fire and EMS and monitor serveral radio frequencies during the span of my shift while also taking incoming calls and making outgoing calls via telephone.?
Required to maintain certifications in CPR/AED, HAZMAT, Emergency medical dispatch(EMD), NIMS and NCIC.
York City School DistrictYork, PAClerical AssistantSenior Year co-op job. Was responsible for greeting visitors, receive and make telephone calls. Assist the office staff, teachers and Principal in collecting information such as student attendance, lunch program assistance, general record keeping and handling general office tasks
City of York York, PAFood Services
Worked in food services at the York City Ice Rink and the Bob Hoffman Softball Fields.
Was responsible for taking customer orders, preparing and serving food, operating cash register, performing cleaning duties and ordering supplies for the facilities.
William Penn Senior HighYork, PAHigh School Diploma: General and Business